Administrative Virtual Assistant (Customer Support & Admin)

About the role

A long-term position supporting a busy home inspection company. You'll be trained in all areas of the role, but during most shifts you'll focus on one primary responsibility, such as answering calls, responding to emails, or handling text messages. At times, you'll also help cover other tasks and assist teammates as needed.

Key responsibilities

• Answer customer phone calls, emails, and text messages
• Schedule appointments and update inspections
• Perform general administrative tasks
• Deliver friendly and professional customer service
• Assist with additional duties as business needs change

About you

• Previous experience in a customer support or administrative role
• Excellent English communication skills (written and verbal)
• Strong attention to detail and organizational skills
• Comfortable multitasking and learning new systems
• Able to work independently and make sound decisions
• Reliable internet connection and dependable work ethic
• Willing to work weekends in the future, including independent Sunday shifts