Administrator and Customer Service

Administrator

Location: Tamworth
Employment Type: Full-time
Salary: depending on experience

About the Role

Mercia Utility Services is looking for an experienced and professional administrator to join our small but growing team in Tamworth. Mercia work with energy providers to resolve debt and meter issues.

This is a fast paced office where we are dynamic due to the nature of the work. We may find energy theft on site and this may lead to further criminal activity which needs to be dealt with on the day.

As an Administrator and as part of a small team you are expected to be hands on and adaptabe to all tasks in an office environment including ;

• answering the phones to customers, clients and field agents

• quality checking - attension to deal

• planning skills and co ordinating routes and appointments

• email management

• use of database and data input

Skills & Experience

The successful candidate will have:

· Previous experience in a customer service or administration role.

· Excellent verbal and written communication skills.

· Experience dealing with customer complaints and resolving issues effectively.

· Strong organisational and time-management skills.

· Excellent attention to detail.

· The ability to build positive relationships with customers, field staff, clients and subcontractors.

· Strong IT skills, including Microsoft Office.

· The ability to work independently while also contributing effectively to a small team.

· A professional, positive and customer-focused approach.

What We Offer

· £25,000 - £30,000 depending on experience

· Full-time

· Company pension.

· Employee Assistance Programme.

· Christmas shutdown.

· Friendly and supportive working environment.

· On-site parking.

• No work on sat/ sun

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Work Location: In person