Administrator - Automotive Workshop

About the role

This is a varied, hands-on role that combines workshop administration, customer service and vehicle/parts coordination. You will work closely with the Workshop Manager, Parts Interpreter and Mechanics to help keep the workshop running efficiently.

Key responsibilities

• Managing customer enquiries by phone, email and in person
• Booking vehicles into the workshop and coordinating appointments
• Creating and maintaining job cards and work orders
• Preparing quotes and obtaining customer approvals
• Following up outstanding quotes and repair approvals
• Processing invoices and assisting with accounts administration
• Coordinating purchase orders and supplier invoices
• Assisting with parts ordering and supplier communication
• Keeping customers updated on the progress of their vehicles
• Maintaining accurate workshop and customer records

About you

• Has previous administration experience, preferably within an automotive, mechanical or similar environment
• Is highly organised and able to manage multiple tasks
• Has excellent communication and customer service skills
• Is confident using computers and Microsoft Office
• Has strong attention to detail
• Can work independently but also enjoys being part of a team
• Is reliable, professional and takes pride in their work
• Can work in a busy environment and meet deadlines
• Holds a current driver's licence and is comfortable driving company vehicles

Benefits

• Full-time position with a stable and growing company
• Competitive salary based on experience
• Friendly and supportive team environment
• Varied role combining administration and hands-on workshop support
• Opportunity to develop your automotive and administration skills
• Long-term career opportunity