Administrator

Tough Glass is looking for an organised, friendly and proactive Administrator to join our team.

This is a varied role suited to someone who enjoys working with people, keeping things organised and being involved across different areas of a business. As one of the first points of contact for Tough Glass, you’ll play an important role in ensuring our customers receive a friendly and professional experience while also providing administrative support across the wider business.

No two days will necessarily look the same – you could be assisting a customer at the front counter, responding to emails, following up a pickup, organising glass samples or helping prepare for an upcoming customer event.

What you'll be doing

• Answering incoming phone calls and assisting customers visiting our office.
• Monitoring and responding to our Info and Admin email inboxes.
• Following up customers regarding pending glass pickups and outstanding trolleys.
• Sending customer communications, including late order notifications.
• Assisting with quote follow-ups.
• Preparing compliance certificates.
• Managing general office supplies.
• Maintaining our glass sample collection.
• Assisting with reviews and customer feedback.
• Helping coordinate customer seminars, events and other company activities.
• Providing general administrative assistance to different departments across Tough Glass.

About you

We're looking for someone who is approachable, organised and comfortable dealing with a variety of people throughout the day. This is primarily a full-time position; however, we may consider part-time or casual arrangements for the right candidate.

You'll ideally have:

• Previous experience in administration, reception or customer service.
• A friendly and professional phone manner.
• Strong written and verbal communication skills.
• Good organisation and time management skills.
• Strong attention to detail.
• Confidence managing multiple tasks and changing priorities.
• A proactive attitude – you're happy to see something that needs doing and take ownership of it.
• Good computer skills, including Microsoft Office and email.
• The ability to work both independently and as part of a wider team.

Experience in the glass, construction or manufacturing industry would be beneficial, but is not essential. We're more interested in finding someone with the right attitude who is willing to learn.

About Tough Glass

Tough Glass is a leading WA glass processor supplying a wide range of glass products and solutions to customers across the building and glazing industries.

We're a busy and growing business, and this role will have the opportunity to work with people across Sales, Production, Planning, Dispatch and other areas of the company.

Why join Tough Glass?

You'll be joining a supportive team in a varied role where you'll have the opportunity to learn about different areas of the business and build strong relationships with both customers and colleagues.

If you're someone who enjoys customer interaction, likes keeping things organised and wants a role with plenty of variety, we'd love to hear from you.

Apply now with your resume and a brief introduction telling us a little about yourself and why you're interested in joining Tough Glass.