Administrator

Indeed Job Ad — Clinic Administrator (ADHD Health Clinic)

Clinic Administrator (Fully Remote) — ADHD & Autism Clinic Company

ADHD Health Clinic (PrivatePsychiatryExpert Ltd)

Location

Fully remote (UK-based)

Job type

Full-time, Permanent

Salary

£27,000 – £30,000 per year

Schedule

Monday to Friday, 9am–5pm

Work authorisation

Must have the right to work in the UK

Job description

Clinic Administrator — ADHD Health Clinic
£27,000 – £30,000 | Full-time, permanent | Fully remote (UK)

ADHD Health Clinic is a growing private specialist service providing ADHD and autism assessments and ongoing treatment for adults and children, with clinics in Marylebone, Barnet, St Albans and Edinburgh and mostly online

We are looking for an organised, warm and highly reliable Clinic Administrator to be the first point of contact for our patients and the operational backbone of the clinic. This is a fully remote, home-based role with no travel to clinic sites required, so you will need a quiet, private workspace and a reliable broadband connection.

What you'll be doing

Patient contact and enquiries

· Answering inbound calls, emails and website enquiries promptly and professionally

· Guiding prospective patients through our assessment pathways, pricing and next steps

· Handling sensitive conversations with empathy and discretion

Bookings and diary management

· Managing clinician diaries across our clinic locations and appointment types

· Booking, rescheduling and confirming assessments and follow-up appointments

· Minimising gaps and cancellations, and managing waiting lists

Invoicing and payments

· Raising and issuing invoices, taking payments and chasing outstanding balances

· Reconciling payments and supporting insurer and self-pay billing

· Keeping accurate financial records alongside our accounts system

Clinical administration

· Preparing and formatting assessment reports, clinic letters and GP correspondence

· Supporting prescription requests and shared-care documentation

· Maintaining accurate, confidential patient records and chasing outstanding paperwork

What we're looking for

Essential

· Strong administrative experience, ideally in healthcare, a medical practice or another regulated environment

· Excellent written and spoken English, with a professional and reassuring telephone manner

· Confident with Microsoft 365 (Outlook, Word, Excel) and able to pick up new systems quickly

· Highly organised, with genuine attention to detail and the ability to prioritise a busy inbox

· Discretion and a clear understanding of confidentiality and data protection

· Able to work independently and stay productive without close supervision

Desirable

· Experience with a clinical records/booking system such as Semble, or with Xero

· Previous experience in mental health, ADHD/autism or psychiatry services

· Experience with medical typing, report formatting or insurer billing

What we offer

· £27,000 – £30,000 per year, depending on experience

· Fully remote working — no commute, no site travel — with a supportive, close-knit team

· 28 days' holiday including bank holidays

· Workplace pension

· Genuine variety and responsibility in a growing specialist clinic

· Training on our clinical systems and pathways

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Work from home

Work Location: Remote