Administrator

Parts & Service Administrator/Coordinator Refrigeration & Catering Equipment

Location: Millwood Business Park, Newton Abbot, TQ12 4HP

Salary: £14.00 per hour, with the opportunity for the role and salary to progress as you become established within the business

Hours: Full-time (40 hours) | Permanent — to include Saturday & Sunday as mandatory, with flexibility of your choice of remaining days Monday - Friday

Progression: Genuine opportunity to develop into a broader role within a busy, growing company

About Us

Bartorelli Refrigeration & Air Conditioning has been a leader in the South West's engineering sector for over 35 years. From our roots as a family-run specialist, we have grown into a professional team of 40 experts, providing 24/7/365 support to a prestigious client base across the hospitality, healthcare and education sectors. Our reputation is built on reliability and technical expertise.

As we continue to expand, we are looking for an experienced and organised Parts & Service Administrator to join our busy business. This is a varied, office-based role, with the main responsibility being the identification, sourcing and quoting of parts for commercial catering and refrigeration equipment. You will work closely with our engineers, using information supplied from our engineering teams — including equipment data plates, model and serial numbers, photographs and engineer reports — to identify the correct parts required. You will then liaise with manufacturers and suppliers, obtain prices and availability, calculate costs and prepare quotations for customers.

The Role

• Identifying catering and refrigeration parts from equipment data plates, model/serial numbers, photographs and engineer information
• Sourcing parts through manufacturers, suppliers and parts distributors
• Obtaining prices, availability and lead times
• Preparing accurate customer quotations for parts and associated works
• Following up outstanding quotations and parts enquiries
• Ordering parts once quotations have been approved
• Liaising with engineers regarding parts required following service visits
• Communicating with customers and suppliers by telephone and email
• Updating our job management system with parts and quotation information
• Assisting with general service administration and other office duties when required
• Helping to ensure jobs progress efficiently from engineer attendance through to quotation, parts ordering and completion

What We Offer

• Competitive Pay: Starting at £14.00 per hour
• Progression: Clear opportunity for the role and salary to grow as you become established within the business
• Stability: Consistent, office-based hours with a well-established and growing company
• Development: The chance to broaden your role and responsibilities over time

What You'll Need

• Experience: Previous experience within the commercial catering, refrigeration, HVAC or a closely related parts/service industry is highly desirable
• Technical understanding: Comfortable interpreting equipment information and using model and serial numbers to research and identify components
• Supplier relationships: Experience dealing directly with manufacturers and parts suppliers would be a significant advantage
• Skills: Organised, confident using computer systems, and comfortable dealing with customers and suppliers by phone and email
• Mindset: A proactive, methodical approach, with the ability to keep multiple jobs and quotations moving at once

Bartorelli Ltd is an equal opportunity employer.

Pay: From £14.00 per hour

Expected hours: 40.0 per week

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking

Work Location: In person