Administrator

Position Title : Administrator

Division: Highstreet Insurance Services West

Location: Kennewick, WA

Type: On-site/In Office

Pay Range: $17.13-$22.00 per hour

Company Overview :

Highstreet Insurance Partners (Highstreet) is one of the fastest-growing insurance agencies in the U.S. Founded with the mindset of putting people first, Highstreet brings technical expertise and industry experience together to serve and protect customers while providing agencies with the tools and resources to grow. We love to help people pursue life’s opportunities with tenacity and confidence to create stronger, more resilient communities. We do it for all our futures.

Role Overview: The Administrator role is responsible for supporting the smooth and efficient operation of the day-to-day office environment. This role focuses on a wide range of administrative office duties including office organization, communication with clients (calls, emails, walk-ins), employee support (travel, expense, paperwork), document management, and managing supplies.

Key Responsibilities:

• Respond promptly to customer inquiries, ensuring clients receive accurate information and exceptional service to enhance their experience. Maintain up-to-date client records, ensuring all information is properly documented and compliant with internal processes and industry regulations.
• Assist with administrative tasks, such as scheduling meetings and preparing documentation for internal processes including processing emails, downloading documents, managing expiration notices, and ensuring timely updates to client accounts.
• Effectively manage incoming communication, including emails, phone calls, and inquiries. Ensure seamless internal communication for smooth handoffs to appropriate team members.
• Track service tasks, such as claims processing, policy updates, and renewals, ensuring deadlines are met and service standards are maintained.
• Contribute to the identification and implementation of process improvements that drive operational efficiency, improve client satisfaction, and support business growth.
• Assist in customer retention efforts by tracking follow-ups, assisting with risk management recommendations, and supporting teams in delivering exceptional customer care.

Required Skills & Qualifications: Education And/or Experience

• Highschool diploma or equivalent

Requisite Skills

• Excellent written and verbal communication skills
• Strong Proficiency in Microsoft office
• Strong attention to detail

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Moderate stress due to regular deadlines and daily challenges.
• High finger dexterity while typing documents and forms.
• Occasionally lift up to 20lbs.

Work Environment:

• Work is done in a climate controlled, non-smoking office

Benefits :

• Employer Paid Life & AD&D
• Employer Paid Short- & Long-term disability
• Paid Holidays
• 401k with employer match
• Health, Vision, and Dental insurance

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position as described above.