Administrator

Job Summary

We are looking for a highly organised, reliable, and proactive Administrator to join our team. The successful candidate will provide administrative and operational support across travel, visa, and immigration-related services, ensuring that client applications and documentation are handled accurately, efficiently, and confidentially.

This role requires someone who can work independently, manage multiple tasks, meet deadlines, and remain calm and professional under pressure. Attention to detail and excellent organisational skills are essential, as the role involves handling important client information and time-sensitive applications.

Key Responsibilities

• Manage day-to-day administrative tasks relating to travel, visa, and immigration services.
• Prepare, check, organise, and maintain client documentation and application records.
• Communicate with clients regarding required documents, application progress, appointments, and deadlines.
• Liaise with relevant embassies, consulates, visa centres, travel providers, and other third parties when required.
• Maintain accurate digital and physical records while ensuring confidentiality and data protection.
• Monitor application deadlines, appointments, and important dates to ensure applications are processed on time.
• Respond to emails, telephone calls, and client enquiries promptly and professionally.
• Assist with travel bookings, itineraries, and other travel-related administrative requirements where necessary.
• Follow company procedures and ensure all documentation is complete and accurate.
• Identify missing or incorrect information and follow up with clients promptly.
• Support colleagues with general administrative duties and contribute to the smooth running of the office.
• Handle confidential and sensitive information with discretion.
• Manage a busy workload and prioritise tasks effectively, particularly during peak periods.

Essential Skills & Experience

• Previous experience in administration, customer service, travel or a similar environment.
• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to work independently with minimal supervision.
• Ability to work effectively under pressure and meet strict deadlines.
• Excellent written and verbal communication skills.
• Professional and confident telephone and email manner.
• Strong computer skills, including Microsoft Office and email systems.
• Ability to manage multiple tasks and changing priorities.
• High level of confidentiality, professionalism, and integrity.
• A proactive approach with the ability to identify and resolve administrative issues.

Personal Attributes

The ideal candidate will be:

• Highly organised and dependable.
• Detail-oriented and methodical.
• Calm and professional under pressure.
• Self-motivated and able to work independently.
• A strong team player when collaboration is required.
• Proactive, flexible, and willing to take responsibility.
• Client-focused with a positive and professional attitude.
• Comfortable working in a fast-paced environment.

What We Offer

• A professional and supportive working environment.
• Opportunities to develop knowledge and experience within the travel and immigration sector.
• Training and ongoing professional development.
• A varied role with opportunities to take responsibility and progress within the company.
• Medical Insurance

Pay: ₦100,000.00 - ₦200,000.00 per month

Ability to commute/relocate:

• Ondo: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a graduate and completed NYSC?
• Confirm whether you graduated with a First-Class or Second-Class degree?

Work Location: In person