Administrator

Job Title: Administrator

Location: Meadway Health Centre Meadway Sale M33 4PS

Hours: Full Time

Reference: 91682

What you’ll be responsible for:

· Dealing with all service users and their relatives/carers in a caring and professional manner, using tact and diplomacy.

· Ensuring an efficient message system is in place to deal with telephone enquiries promptly some of which may be of a sensitive nature and communicating accordingly thereafter.

· Ensuring effective communication and documenting within the SPOA team and other services, as required.

· Dealing promptly with a wide range of enquiries from staff, referrers, service users and relatives/carers, both orally and in writing, and communicating appropriately thereafter, flagging up to the line manager unresolved issues/problems as they arise.

· Undertaking routine administrative duties, including photocopying, filing, scanning, document distribution, and any other tasks relevant to the role as required. 17. Generating correspondence as required.

· Maintaining departmental stationery and supplies stock and dealing with repair/maintenance of office equipment. Ensure the sorting and distribution of mail - both electronic and paper form where appropriate, prioritising and expediting accordingly.

· Exercising own judgement through experience and troubleshoot; only flagging up matters outside of SPOA Administrator remit.

· Monitoring available capacity within service and escalate issues where appropriate.

· Proactively manage own workload on a daily basis to ensure all tasks are completed in a timely and efficient manner

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

· Ability to analyse information to resolve problems.

· Good organisational skills.

· Excellent communications skills.

· Knowledge of Patient Administration systems e.g. EMIS/ERS.

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates- work this week, get paid next week

· Essential support when you need it- 24/7 365 days- call us anytime

· Multi locational- work across neighbouring Trusts

· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

· Training and development opportunities- Keep up with the essentials and more

· Build holiday allowance for every shift you work- your work life balance is important to us

· Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

NHS Professionals manage your data, please see our Privacy Notice on our website.

#INDAC

Pay: £14.05 per hour

Work Location: In person