Administrator

RECEPTIONIST / ADMIN & CRM EXECUTIVE
Motrox Automotive | Al Quoz 1, Dubai, UAE
Job Type: Full-time

We are looking for a professional, organised, and customer-focused Receptionist / Admin & CRM Executive to manage front-desk activities, administrative tasks, and customer follow-ups at our automotive workshop.

Key Responsibilities

• Welcome customers, answer calls and WhatsApp enquiries, and direct technical queries to the service advisor.
• Schedule appointments, confirm bookings, and coordinate vehicle reception and collection.
• Maintain accurate customer, vehicle, and service records in the CRM/ERP.
• Contact customers for service reminders, pending estimates, and repeat bookings.
• Conduct post-service feedback calls, record complaints, and follow up with the responsible team until resolved.
• Request honest Google reviews and explain referral, loyalty, and service contract programmes.
• Contact prospective customers using company-approved calling lists and record outcomes.
• Support invoicing, payment reminders, and receipt preparation; accurately record any payments handled.
• Maintain office files and assist with attendance, leave records, and administrative coordination.
• Prepare a daily report covering enquiries, bookings, follow-ups, feedback, and pending actions.
• Maintain customer confidentiality and a professional reception area.

Key Performance Indicators (KPIs)

• Enquiry response: Percentage of calls answered and enquiries responded to within the agreed time.
• Follow-up completion: Percentage of assigned reminders and follow-ups completed on time.
• Booking conversion: Percentage of contacted customers who book an appointment.
• Appointment attendance: Percentage of confirmed bookings that visit the workshop.
• Feedback coverage: Percentage of delivered vehicles followed up within the agreed period.
• Complaint handling: Timely recording, escalation, and follow-up of customer complaints.
• CRM accuracy: Complete customer records with accurate contact details and follow-up notes.
• Administrative accuracy: Timely reports, organised records, and accurate payment entries.

Requirements

• Previous receptionist, administration, or customer service experience; automotive experience preferred.
• Clear spoken and written English; additional languages are an advantage.
• Confident telephone manner and strong customer-handling skills.
• Working knowledge of MS Office, WhatsApp Business, and CRM/ERP systems.
• Good organisation, attention to detail, and teamwork.

Send your CV: [email protected]
Call / WhatsApp: +971 52 968 5682

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person