Administrator - Insurance

Introduction

We are currently hiring for a customer-focused Administrator required to work in our Insurance department based in Hertford. This is a full-time role with 2 days Hybrid working and 3 days in the office.

Based at our Hertford office, you will help manage multiple insurance claims and renewal policies for a block management company. The role encompasses supporting a variety of critical business functions, including accounts, claims servicing, underwriting and general administration.

This is an ideal role for someone who is organised and can effectively manage their time, who pays close attention to detail, and can communicate effectively with clients, insurers, and colleagues alike. You should be self-motivated, reliable, and able to work either independently or as part of a team to help the company achieve its objectives.

Previous experience in the insurance industry is preferred. However, we also welcome applications from candidates who do not have the experience.

Job Purpose

• Proven track record in an office administration role. Experience of insurance services essential.
• Strong IT skills. Experience of claims management portal systems preferred but not expected (training on company systems will be given).
• Strong verbal and written communication skills.
• Excellent people skills. Able to quickly build positive and effective relationships.
• Willing to ask questions and seek assistance when required.
• Well organised with excellent time management skills. Able to multitask effectively to meet varying deadlines.
• Excellent attention to detail and high levels of accuracy.
• Team player.
• Confident working independently under instruction.
• Able to develop an understanding of the processes within the organisation and support the wider team as required.

Correspondence

• To maintain communications response with all clients, leaseholders, contractors, brokers, insurers and other customers of MCS.
• To respond to telephone calls and messages within a reasonable time.
• To maintain polite and professional communications within all correspondence whether verbal or written.
• To compose and produce any correspondence as agreed.

Insurance

• To ensure all developments have relevant insurance policies in place including but not limited to Buildings Insurance Cover, Directors & Officers Cover, Mechanical & Engineering Cover.
• Submitting insurance claims such as flat-to-flat leaks and roof leaks on behalf of the Client where placed on the group policy, including liaison with loss adjusters, follow up and remedial works, and liaising with property managers.
• To commission and manage any insurance re-valuation that may be due for the development.
• To ensure a works order is issued for all repairs and all relevant documentation/systems are updated.

Accounts

• To ensure all invoices received from contractors are the correct values and content, in addition to authorise all invoice amounts in line with policy excesses set out in the insurance schedules.
• To draft supplementary charge documents.

Job Type: Full-time

Pay: Up to £30,000.00 per year

Benefits:

• On-site parking
• Work from home

Work Location: Hybrid remote in Hertford SG14 1JA