Administrator (Laboratory Support)

About Fertility Associates

At Fertility Associates patients receive the latest options from top clinicians committed to providing the very best care through our network of clinics across Aotearoa New Zealand, for both private and publicly-funded treatment.

Throughout our 37 years, we have brought over 30,000 babies into the world with our commitment to delivering quality solutions, strong customer ethos, and excellent patient outcomes.  Our team culture encourages collaboration and support, with all team members working towards common goals.

Our values of Care | Tiaki, Responsiveness | Te Whakautu, and Excellence | Kairangi are the starting point for all of our actions as we aspire to provide the best care for patients of all backgrounds, and to be an inclusive and equitable workplace for all.

Why choose Fertility Associates?

A fertility journey is a significant experience for patients, often something they will always remember. Our staff make a difference in the lives of others through caring, kindness and empathy, helping them towards becoming parents. Influencing that patient experience is what makes our jobs rewarding.

If that sound like something you’d like to do, get in touch. Join us!

We offer:

• 5 weeks annual leave

• Additional birthday leave

• Free onsite parking

• Discretionary bonus scheme

• Summer slow-down period

• A supportive team culture

The Role

We are seeking a highly organised and detail-focused Administrator to support our Auckland Laboratory team.

This is a permanent, full-time role, 40 hours/week, Mondays to Fridays. Start and end times can be flexible for the right candidate.

As a key member of the laboratory team, you'll provide administrative support that helps ensure the smooth delivery of fertility services. This role combines administration, patient interaction, coordination, documentation management and support for laboratory processes.

This is purely an administrative role to help out our specialist Laboratory team.

Key responsibilities

The main purpose of your position would be to support the Laboratory team by assisting with general administrative tasks and non-clinical laboratory duties. Responsibilities may include but are not limited to:

• Manage data entry, documentation and accurate record keeping
• Coordinate patient paperwork and maintain laboratory records
• Support patient communications via phone and email
• Coordinate appointments and assist with patient pathway administration
• Monitor, receive and manage laboratory stock and supplies
• Assist with PGT (genetic testing) administration and sample dispatch processes
• Support laboratory scheduling
• Maintain confidentiality and ensure compliance with quality standards and protocols
• Provide general administrative support to the laboratory team

Ideal candidate, skills and experience

To be successful in this role, you'll bring:

• Previous experience in an administrative or office-based role
• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Confidence working with systems, databases and Microsoft Office applications
• Excellent communication and customer service skills
• The ability to follow established procedures and maintain high standards of compliance
• A collaborative approach and willingness to support others
• The ability to work effectively in a busy, changing environment

Experience in healthcare, medical administration or fertility services would be an advantage, but is not essential.

Most importantly, you'll be someone who takes pride in delivering high-quality work and enjoys contributing to a team that makes a meaningful difference in people's lives.

This is not a role for someone with an interest in stepping up in the future into a laboratory role.

Join Us

If you're looking for an opportunity to combine your administrative skills with meaningful work that supports patients on their journey to parenthood, we'd love to hear from you.

Apply now and become part of a team dedicated to creating families every day.

We will be processing applications as they are received.

For this role, we will only be considering applicants who currently hold the right to work in New Zealand; please do not apply if you cannot fulfil this requirement.  

We value the breadth of knowledge, perspectives, and experiences that a diverse workforce brings to our organisation and are committed to fostering an inclusive environment where everyone feels welcomed, respected, and appreciated. We encourage applications from people of all backgrounds, ages, gender identities, sexual orientations, abilities, and faiths. We particularly welcome applications from Māori and Pasifika peoples, whose perspectives and contributions are important to helping us better reflect the diverse communities we serve.

We are proud to be a Rainbow Tick certified organisation through Toitū Takatāpui.