Administrator Microsoft 365

Workplace Administrator – Microsoft 365 Service: Microsoft 365 Workplace Role: Workplace Administrator – Microsoft 365 Contractual profile: MECES Level 2 + MS-900 + minimum 1,800 hours of proven experience Role Description The Workplace Administrator – Microsoft 365 is responsible for the administration and operational support of the Microsoft 365 environment within the DGTIC service. The role covers the day-to-day administration, operation and support of the Microsoft 365 workplace services included in the DGTIC scope, ensuring service continuity and supporting the resolution of incidents and requests related to the platform. The technical scope includes: Microsoft 365 administration Microsoft Entra ID / Azure identity administration Exchange administration SharePoint administration Operational management through the Microsoft 365 Admin Center Management and follow-up of Microsoft 365 incidents and service requests Troubleshooting and resolution of issues affecting Microsoft 365 services Escalation and management of support cases with Microsoft when required Coordination with the other members of the DGTIC Workplace team Compliance with the operational procedures and service requirements defined for the DGTIC contract On-site support at the customer premises in Valencia when required Mandatory Requirements MECES Level 2 university qualification Microsoft MS-900 – Microsoft 365 Fundamentals certification Minimum 1,800 hours of proven experience Availability to work from Valencia and attend the customer premises when required