Administrator - Prescription Team

Prescription Team Administrator Location: Keynsham, Bristol (BS31 2ED)

Contract: Full-time (40 hours per week)

Department: Pet Drugs Online

About Us Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation.

Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience.

About The Role We’re looking for a detail-oriented Prescription Administrator to join our qualified team at Pet Drugs Online in Keynsham. This is a vital role responsible for checking and processing veterinary prescriptions, ensuring they are accurate, compliant, and legally valid before medicines are supplied.

If you enjoy working in a fast-paced environment, thrive on accuracy, and are passionate about delivering a high-quality service that supports animal health, we’d love to hear from you.

What You’ll Be Doing

• Reviewing and validating veterinary prescriptions for accuracy, completeness, and legality
• Accurately copying and inputting prescription information into internal systems
• Checking medicines for correct species, dosage, strength, formulation, and duration
• Identifying and resolving discrepancies or omissions in prescriptions
• Liaising with veterinary surgeons to clarify or amend prescriptions when required
• Ensuring controlled and restricted medicines are handled in line with legal requirements
• Working closely with vets and customer service teams to deliver excellent customer service
• Maintaining thorough and accurate records
• Working towards agreed KPIs and SLAs

Essential What We’re Looking For

• Strong attention to detail and high level of accuracy
• Confident ability to interpret veterinary prescriptions
• Good understanding of veterinary medicines and prescribing principles
• Effective communication and problem-solving skills
• Strong time management and organisational skills
• Ability to work independently while following standard operating procedures
• Experience managing performance against KPIs
• Comfortable working in a fast-paced, changing environment
• Supportive, approachable team player who can also work confidently unsupervised
• A values-driven approach, consistently role-modelling positive behaviours

Desirable

• SQP qualification
• Previous data entry experience
• Training in veterinary medicines and legislation
• Experience in a veterinary practice, pharmacy, or veterinary medicines supplier

Working Pattern

• 40 hours per week
• Alternating shift patterns: 08:00–16:30 and 08:45–17:15
• Saturday shifts on a rota, with a lieu day provided the week before or after

Why Join Us? You’ll be joining a supportive, knowledgeable team where accuracy, teamwork, and shared values truly matter — all while contributing to the safe and effective supply of veterinary medicines.

What We Offer Our Team

• Healthcare Cash Plan
• Cycle to Work scheme
• Green Cars salary sacrifice scheme
• Voluntary benefits: choose from a range of benefits to suit you
• Discounted staff pet care
• Access to discounts and cashback with hundreds of participating retailers

Diversity, Equality, Inclusion and Belonging We are committed to Diversity, Equality, Inclusion and Belonging, and we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Our Values We’re proud of our culture and guided by three core values:

• We Care – for animals and people, keeping our promises and treating everyone with respect
• We Dare – to innovate and embrace new ways of thinking
• We Share – knowledge, best practice, and decisions built on trust and collaboration

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.