Administrator - Registrant Quality

About us

The Nursing Council of New Zealand is the independent regulator for nurses in Aotearoa, with our purpose being Safe nurses, safe public. The Council regulates nurses under the Health Practitioners Competence Assurance Act 2003 and plays an important role in protecting the health and safety of the public    We have an important mission and working for the Nursing Council is an exciting opportunity for you to use and grow your skills, while working with a team that has a true purpose and takes pride in the work they do.

Our work is varied and is focused on protecting the health and safety of the public by setting and monitoring standards to ensure nurses are registered, competent and fit to practise.

We strive to lead health professional regulation.Our values are important to us and guide the way we work.

• We are RESPECTFUL –He WHAKAKOHA mātou. We act with integrity, upholding the highest ethical standards, seeking out and listening to the views of others. We ensure our processes are fair, impartial and equitable
• We Are COLLABORATIVE –Ka mahi NGĀTAHI mātou. We foster strong relationships with each other and our stakeholders. We work with our regulatory partners in Aotearoa and internationally, to enhance nursing practice and protect public health and safety
• We are ACCOUNTABLE –Ka noho HAEPAPA mātou. We promote honesty and transparency in all regulatory activities. We hold ourselves and the nursing profession to account for meeting high standards of professional conduct and competence. We place safety and well-being of the public at heart of what we do.
• We are INCLUSIVE - He TĀPITI mātou. We value diverse perspectives and experiences. We make our processes and information accessible, understandable and user-friendly

About the role

The Administrator Registrant Quality plays an important role in supporting the efficient, timely and consistent delivery of regulatory functions across the Registrant Quality team. The work directly supports safe nurse registration and ongoing competence assurance, contributing to the Council's core purpose of protecting the public.

This is a busy and varied administrative role where no two days are quite the same. You will work closely with Registrant Consultants, Nurse Advisors and leaders across the team, helping to coordinate and administer key regulatory processes.

Key aspects of the role include:

• Managing emails, workflow queues and administrative tasks
• Responding to enquiries from nurses and internationally qualified nurses
• Supporting activities relating to nurse registration and regulatory processes
• Maintaining accurate records and information within Council systems
• Preparing and managing correspondence and documentation
• Supporting recertification, registration and other Registrant Quality activities
• Monitoring work in progress and ensuring tasks are completed within required timeframes
• Providing high-quality customer service to internal and external stakeholders
• Contributing to process improvements and quality initiatives
• Providing general administrative support across the wider team when required

You will also contribute to a positive, inclusive workplace and support the Council's commitment to Te Tiriti o Waitangi.

About you

You are an organised and support focused administrator who enjoys working in a structured environment and takes pride in delivering high-quality work. You are able to manage competing priorities, maintain accuracy under pressure and build positive relationships with a wide range of people.

Ideally, you will bring:

• Previous experience in an administration or customer service role
• Excellent organisation and time management skills
• Strong written and verbal communication skills
• Confidence using Microsoft Office and business systems
• Strong attention to detail and accuracy
• The ability to manage fluctuating workloads and prioritise effectively
• A positive, collaborative and adaptable approach to work
• A commitment to developing your cultural capability and supporting Te Tiriti o Waitangi commitments

We are looking for someone who is professional, reliable and enjoys being part of a supportive team that values continuous learning and improvement.

Benefits

As well as a supportive team and collaborative environment, we also offer:

• Health insurance
• Additional leave days
• Flexibility and support for study
• Opportunities for ongoing professional development and training
• Long service leave
• Flexible working policy

What next?

If this role sounds like you then apply now with your CV and a cover letter telling us what makes you right for this role.

You must be based in Wellington and be a New Zealand resident or hold a valid working visa to be considered for the role.

If you have any questions, please contact Kevin Keane on [email protected] will be reviewing CVs as we go so apply now!