Administrator - Scanner / Coder

Experience:

We are fortunate to be able to recruit a full-time position in a fast-paced medical office environment. If you are a motivated individual with excellent customer service skills, we encourage you to apply for this position.

We are recruiting for 37.5 hours per week, Monday - Friday, 8am - 6:30pm

Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position.

Responsibilities

• Processing incoming and outgoing mail
• File and store records as required
• Photocopy documentation as required
• Process calling letters as requested
• Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
• Process referrals to external agencies such as secondary care
• Input data into the patient’s healthcare records as necessary
• Process incoming and outgoing paper records
• Process referrals using the electronic referral system (ERS)
• Provide cover when medical secretary on leave for processing requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
• Process incoming e-consult documents and website queries, ensuring they are referred to the relevant clinician and any follow up action
• Basic read coding of data on SystmOne
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Manage all administrative queries as necessary
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general administrative tasks as requested
• Process all DNA letters in accordance with current protocol
• Monitor the generic email address and action appropriately.
• Previous experience as a receptionist for 2+ years or in a similar role preferred
• Knowledge of medical terminology and procedures is an advantage
• Proficient in using Microsoft Word, Excel, and other office software
• Strong organizational skills with the ability to multitask and prioritize tasks
• Able to work independently and within a team
• Excellent communication skills, both verbal and written
• Attention to detail and accuracy in data entry and record keeping
• Partake in audit as directed by the audit lead
• Support reception staff, providing cover during staff absences
• Complete opening and closing procedures in accordance with the duty rota
• As required support the reception team leader in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Experience

• Working with the general public
• Experience of administrative duties
• Experience working in a health care setting
• Experience of MS Office, web, email
• Experience of scanning / coding (CTV3 and or Snomed)
• Knowledge of medical terminology
• Records movement on PCSE

Essential criteria

• Experience of working with the general public
• General Administration duties
• Able to use a computer

Desirable criteria

• Experience of working in a health care setting / previous GP surgery
• Scanning / coding and matching
• Systmone user skills

Knowledge & Skills

Essential criteria

• Basic IT skills
• Excellent communication skills (written and oral) Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours if required
• Enhanced Disclosure Barring Service (DBS) check

Desirable criteria

SystmOne user skills

Pay: £12.75 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person