Administrator (Service Admin Role)

Joining Olympus is your opportunity to contribute to Our Purpose of making people’s lives healthier, safer and more fulfilling by elevating the standard of care through global medical technology.  We are dedicated to developing best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment with a sole focus on improving patient outcomes.  Our commitment to customers and social responsibility underpins everything we do.   In our agile working environment, you can expect to be challenged, experience both professional and personal growth, and have the chance to collaborate across our diverse business centers in the Asia Pacific region.  We are looking for high-caliber candidates to join our Medical Systems Division – Administration and Operations team based in Hong Kong.

Position: Administrator (Service Admin Role)

Primary Purpose:

This position is responsible for providing a full spectrum of administration support to the medical business functions such as the Service &/or Sales Department and related projects as assigned by the team manager.

Key Accountabilities:

• Responsible for processing incoming and outgoing repair items and managing customer inquiries regarding the status of repairs
• Assist with placing orders and managing inventory for repair parts
• Update and maintain records and files to ensure the business teams have accurate and current information regarding customer records, order statuses, and delivery updates, etc.
• Support in managing the Repair Loaner equipment
• Administer general office affairs, including updating colleague schedules, managing office equipment, and handling incoming/outgoing calls and faxes, etc.
• Answer phone calls, screen them, and take messages from internal and external sources to ensure prompt, courteous, and accurate communication with callers/visitors
• Assist with filing, copying, and various administrative tasks
• Perform any other ad hoc duties and assignments as and when assigned

Inherent Requirements:

• High Diploma or above in related discipline (preferably with a background in Science)
• Minimum 3 years solid experience in service or sales administration, with SAP experience is preferred
• Able to demonstrate a strong quality-first mindset with a commitment to delivering excellent customer service
• Ability to promptly understand the business processes, medical terminology, and medical supplies
• Capable of planning, organizing, and prioritizing tasks to manage a typical workload effectively
• Self-initiated, independent, meticulous, good problem-solving skills with effective communication
• Strong command of written and spoken English and Chinese/Mandarin
• Proficient in MS Office Applications

Why it's Great To Work At Olympus:

At Olympus, we are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles.  We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply with your CV to: [email protected].

Please note that only shortlisted applicants will be contacted. All personal information provided will be treated in strict confidence and used solely for recruitment purposes.  The personal data of unsuccessful applicants will be securely destroyed upon completion of the recruitment process in accordance with applicable data privacy requirements.