Administrator/Receptionist

About us

Job Title: Administration/Reception Position

We are HS Health Group Ltd, a MSK service provider with a proven history of delivering MSK services to multiple ICBs in the Midlands and West Berkshire. We are a passionate and professional MSK physiotherapy service provider, focused on delivering robust and effective patient-centred care close to home.

We are looking for forward-thinking, enthusiastic, self-motivated, well-organised individual to join our administration team. In this role, you will play a crucial part in face-to-face contact with Patients, Clients and Clinicians. This is an excellent opportunity for someone who is well-organised, enjoys working with data, and values flexibility in their work schedule.

Being successful in the interview, you will be provided with:

• Supportive, friendly and professional working environment
• A comprehensive and tailored induction plan
• Ongoing support from the Practice manager and experienced peers
• Monday to Friday job with weekends and bank holidays off
• Option to join the company pension scheme
• 5.6 weeks annual leave increases to 7 weeks with length of service
• holiday allowance for staff members working with us for over 3 years
• Birthday Bonus
• Paid eye test on request
• Financial contributions towards the Admin team get together
• Free onsite parking

Key Responsibilities:

• Register patients and book appointments.
• Accurately input data into our systems following established procedures and guidelines.
• Review and verify the accuracy of information before entering it into databases.
• Identify and correct errors in data entries to ensure data integrity.
• Collaborate with team members to resolve data-related issues and discrepancies.
• Adhere to data confidentiality and security policies.
• Answer queries of clients regarding services provided and of patients regarding services, appointments, bookings, forward phone calls etc.
• Receive, sort and distribute daily mail/deliveries.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, printing
• Maintain a clean workstation and office

Person specification:

● Proven experience in reception and administration or a related field

● Proficiency Microsoft Office applications, Good IT literacy and skills, Exceptional Excel skills is a must

● Exceptional attention to detail and accuracy

● Strong organisational and multitasking abilities

● Excellent written and verbal communication skills

● Ability to work independently and collaboratively in a team

● Effectively manage time

● The ability to travel between both office sites

● Demonstrate high-level of responsibility and autonomy

● Understanding of Confidentiality and GDPR policy

● Highly organised, planning skills and ability to meet agreed targets

● Capability and capacity to adapt to changing environments and work-flow

● Good values and acts with integrity

Working Arrangements:

This position is for 5 days a week, 37.5 hours and you will be required to work flexible working shifts between 8 to 4pm, 9am-5pm and 11am to 7pm within the Monday to Friday working days. We understand the importance of work-life balance and are committed to providing a supportive and adaptable work environment.

Pay: National Minimum Wage/National Living Wage

Location: Spalding and Boston, Lincolnshire

Contract type: Permanent

HS Health Group Ltd. is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Reference & Disclosure and Barring Service Check

This post is subject to satisfactory reference and the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Work Permits: Applicants must have a valid right to work in the UK.

Job Type: Full-time

Pay: £12.71 per hour

Expected hours: 37.5 per week

Benefits:

• Company pension
• Free parking
• On-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Microsoft Excel: 2 years (required)
• Administrative: 2 years (required)

Language:

• Additional lanaguage skills (preferred)

Work Location: In person