Admin/Receptionist

Overview

Join our dynamic team as an Admin/Receptionist, where your energetic and organized approach will be the heartbeat of our office operations. This vital role ensures smooth daily functions by managing front desk activities, supporting administrative tasks, and creating a welcoming environment for visitors and staff alike. Your proactive attitude and attention to detail will help foster an efficient, professional workspace that drives our organization forward.

Responsibility

• Answer incoming phone calls and respond to customer enquiries in a professional and friendly manner.
• Take accurate details from customers regarding their requirements, issues, and requested work.
• Provide customers with updates regarding bookings, job progress, and completion times.
• Deal with customer questions, concerns, and complaints professionally and escalate issues where necessary.
• Make outgoing calls to customers when further information, approval, or updates are required. Job Booking & Scheduling Book customer jobs into the company scheduling system.
• Gather all relevant information before booking a job, including customer details, location, vehicle/equipment details, issue, and required work.
• Assess job requirements and allocate jobs to the appropriate mechanic based on availability, location, skills, and workload. Manage and update the daily job schedule to ensure mechanics are used efficiently.
• Rearrange or reschedule jobs when necessary and keep customers and mechanics informed of changes.
• Monitor outstanding and upcoming jobs to ensure nothing is missed. Mechanic Coordination Issue job details and instructions to mechanics clearly and accurately.
• Liaise with mechanics throughout the day regarding job progress, additional requirements, delays, and completion
• Ensure mechanics have the correct information, customer details, access information, and any relevant paperwork before attending a job.
• Follow up with mechanics on outstanding jobs and ensure job reports and paperwork are returned promptly.
• Communicate any additional work or customer requests to the relevant mechanic and obtain approval where required.
• Email & Administration Monitor and respond to incoming emails in a timely and professional manner.
• Send job confirmations, updates, quotations, reports, and other relevant correspondence to customers.
• Maintain accurate electronic and paper records for all jobs. Complete and organise paperwork relating to jobs, customers, invoices, reports, and mechanic documentation.
• Ensure all job information is recorded accurately and kept up to date. File and organise documents so that information can be easily located when required.

This paid position offers an exciting opportunity to develop your administrative expertise within a vibrant team. We value proactive individuals who thrive on organization and delivering exceptional service. Join us to contribute your skills in a role that keeps our office running smoothly every day!

Pay: £22,000.00-£36,120.00 per year

Benefits:

• Company pension

Work Location: Remote