Admin/Sales

Position

Admin / Sales Coordinator

Department

Administration & Sales

Job Summary

We are looking for a responsible, customer-oriented, and well-organized Admin / Sales Coordinator to support our air-conditioning sales and daily administrative operations. The candidate will handle customer enquiries, prepare quotations, coordinate appointments, follow up on sales leads, and liaise with technicians and customers.

Key Responsibilities

Sales & Customer Service

• Handle customer enquiries via WhatsApp, phone calls, social media, and other communication channels.
• Provide information on aircon servicing, repair, installation, chemical wash, chemical overhaul, and other services.
• Prepare and send quotations and price proposals to customers.
• Follow up on customer enquiries, quotations, and potential sales leads.
• Schedule appointments for aircon servicing, repairs, site surveys, and installations.
• Confirm appointments with customers and coordinate with technicians.
• Maintain good relationships with new and existing customers.
• Handle customer feedback and basic complaints professionally.

Administrative Duties

• Prepare quotations, invoices, purchase orders, delivery orders, and other administrative documents.
• Update customer details, sales records, appointments, and job information in the company's system.
• Maintain proper filing and documentation of customer and company records.
• Coordinate with suppliers regarding pricing, stock availability, and deliveries.
• Assist with payment follow-up and outstanding invoices when required.
• Prepare simple reports and assist with daily office administration.

Operations Coordination

• Coordinate daily work schedules with technicians and project teams.
• Ensure technicians receive accurate job details, customer addresses, and work requirements.
• Monitor job progress and update customers when necessary.
• Follow up on completed jobs and customer satisfaction.
• Assist in arranging site surveys and installation schedules.

Requirements

• Previous experience in administration, sales coordination, customer service, or the aircon industry is an advantage.
• Good communication and interpersonal skills.
• Able to communicate effectively with customers through WhatsApp and phone calls.
• Basic knowledge of air-conditioning services and products is an advantage; training can be provided.
• Proficient in Microsoft Office, including Word and Excel.
• Well-organized, responsible, and able to multitask.
• Able to work independently and as part of a team.
• Positive attitude and willingness to learn.

Working Hours

Monday to Saturday / As per company working schedule.

Salary

Salary will be commensurate with experience and qualifications.