Adminstrative Assistant

Position Summary

The Customer Service Specialist provides customer service and administrative support for water, sewer, and storm drain for several utility companies. This position assists customers with service applications, billing inquiries, payments, and account changes; coordinates work orders; and supports daily office operations. Success in this role requires clear communication, attention to detail, and the ability to manage multiple priorities while providing courteous, timely service.

Key Responsibilities

• Process utility service applications, including new account setup, service changes, and cancellations; verify information and maintain accurate customer records.
• Respond to customer inquiries by phone and email regarding utility services, billing, payments, account status, and service requests.
• Handle inbound and outbound calls and provide clear, professional verbal and written communication.
• Create, track, and coordinate work orders with appropriate staff; follow up on outstanding requests and communicate updates to customers.
• Assist with monthly billing, including pre-bill review and finalization of water invoices.
• Process online payments and accurately record payment activity.
• Handle cash, reconcile daily receipts, and prepare and submit daily deposits according to company procedures.
• Maintain organized records and protect confidential customer and payment information.
• Conduct monthly office supply inventory and order supplies as needed.
• Help maintain clean, orderly office and breakroom areas, including keeping shared spaces free of debris and clutter.
• Coordinate staff meal orders and arrange pickup or pick up orders as needed.
• Provide administrative support to staff and executives and assist with additional projects and related duties as assigned.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, office administration, billing, or payment processing preferred.
• Utility industry experience is a plus.
• Strong verbal and written communication skills and a professional, customer-focused approach.
• Ability to address customer concerns with patience, discretion, and sound judgment.
• Strong organizational skills, accuracy, and attention to detail.
• Ability to prioritize tasks, meet recurring deadlines, and work independently and collaboratively.
• Proficiency with email, word processing, spreadsheets, and data entry; ability to learn utility billing and customer account software.
• Ability to handle cash accurately and maintain confidentiality.
• Valid California Driver’s License and good driving record (Position is contingent on the ability to drive for the company)
• Successful completion of a pre-employment background check, including drug screening.
• United States work authorization required.
• 3+ years’ work experience in office setting, or utility industry preferred.

BENEFITS:

• Health, Dental, and Vision Insurance
• 401K; PTO Accrual, Holiday Pay, and Sick Time

WORK SCHEDULE:

• 8-hour shift
• Monday to Friday (OT may be required on special occasions/projects)

WAGES: $21 - $23/hr

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Fresno, CA 93727 (Required)

Work Location: In person