adminstrative

Office Administrator / Manager’s Assistant

BENGONG’S TEA & BAKERY | Lulu Dessert House
Holroyd, Sydney NSW | Full-time
$70,000–$80,000 per year + superannuation

About us

BENGONG’S TEA & BAKERY and Lulu Dessert House bring together tea, bakery products, cakes and desserts through our retail stores, supported by our central production and distribution operations in Sydney.

We are looking for an organised, reliable and proactive Office Administrator / Manager’s Assistant to support our manager and help keep day-to-day work moving across our office, stores and central factory.

About the role

This is a practical administration and coordination role for someone who enjoys turning clear instructions into completed work.

Our manager will provide the priorities, plans and expected outcomes. Your responsibility is to understand what is required, organise the next steps, communicate with the people involved and follow each task through to completion.

We value someone who takes ownership of tasks, follows up proactively, keeps the manager informed and ensures work is completed accurately and on time.

You will support a variety of administrative, operational, finance and people-related tasks. You do not need to be an expert in every area, but you do need sound judgement, attention to detail and the confidence to ask questions when something is unclear.

Key responsibilities

• Coordinate tasks and follow through. Turn the manager’s instructions into clear actions, confirm requirements and deadlines, liaise with the relevant team members and track each task through to completion.
• Keep communication clear and timely. Coordinate with office, store and factory teams, provide progress updates, identify delays or misunderstandings early and seek clarification or decisions when needed.
• Provide administrative and management support. Prepare correspondence, company announcements and documents; maintain organised records; assist with schedules, meetings and travel arrangements; and support routine HR administration as directed.
• Assist with operational data and reporting. Collect and organise store and factory data, update spreadsheets, prepare routine reports and assist with basic analysis to support the manager’s planning and decisions.
• Support finance administration and inventory records. Assist with invoice and financial data entry, organise and check supporting documents, update inventory records and follow up on missing or inconsistent information.

What we are looking for

• Strong organisation, attention to detail and the ability to manage priorities and follow up proactively.
• Clear written and verbal communication, with the confidence to clarify instructions, coordinate with others and keep the manager informed.
• Proficiency in Microsoft Word, Excel, Google Docs and Google Sheets, including preparing documents, maintaining spreadsheets and producing clear summaries.
• Basic financial knowledge and the ability to handle data entry, invoices, supporting documents and stock records accurately.
• Confidence using AI tools to assist with drafting, information organisation and routine data tasks, while checking outputs carefully and protecting confidential business information.

Experience in office administration, business support, operations coordination or a similar role will be well regarded.

Above all, we value someone who takes responsibility for their work, communicates openly and follows through on commitments.

What the role offers

A full-time position with a base salary of $70,000–$80,000 per year, plus superannuation, based on your relevant experience and demonstrated skills.

You will work directly with the manager and gain hands-on exposure to the administration and operations behind our retail stores and central factory. The role offers a varied mix of coordination, reporting, finance administration and day-to-day business support.

How to apply

Please apply through SEEK with your resume and a short cover letter outlining your relevant experience and earliest available start date.

In your cover letter, please include a brief example of a task you were asked to coordinate: how you clarified the requirements, kept the relevant people informed and followed the work through to completion.

We’re interested in practical examples of how you organise tasks, communicate with others and deliver results.