Adminstrative Executive

About the role

The Administrative Executive / Administration Assistant is responsible for supporting the daily operations of the tuition centre and ensuring smooth communication between parents, students, teachers and management.

Key responsibilities

• Attend to enquiries from parents and students via WhatsApp, phone calls and walk-ins
• Provide information on class schedules, course fees, available slots and centre programmes
• Follow up with prospective parents and assist with student registration and enrolment
• Handle parents' requests, feedback and administrative matters professionally
• Register new students and maintain accurate student records
• Update student particulars, class enrolments, transfers and withdrawals
• Maintain and update class lists
• Monitor student attendance and follow up on absences where necessary
• Arrange replacement or make-up lessons according to centre policies
• Coordinate class schedules and classroom arrangements

About you

• Good communication and interpersonal skills
• Comfortable communicating with parents and students
• Responsible, organised and detail-oriented
• Able to multitask in a fast-paced tuition centre environment
• Basic computer skills, including Microsoft Word and Excel/Google Workspace
• Able to work independently as well as part of a team
• Previous administrative or customer-service experience is an advantage
• Experience working in a tuition or education centre is an advantage
• Must be able to work on Fridays and Sundays