Adminstrator

Vita Healthcare Bexhill is a large, forward-thinking Practice with three sites in Bexhill, and a fourth in the nearby village of Ninfield.

We are looking for a motivated Administrator to join our friendly team. This is a key role supporting our clinicians to ensure patients receive an excellent service.

Due to the need to work across all four of our practice sites, the postholder must be able to travel independently between locations. A full driving licence and access to a vehicle is therefore preferable.

Previous applicants need not apply.

We are looking for someone who:

• Has excellent communication and customer service skills
• Is organised with good attention to detail
• Can work confidently with computers and learns new systems quickly
• Enjoys working as part of a team in a busy environment
• Is flexible to work across all sites as required
• Has previous GP practice or healthcare admin experience (desirable but not essential — training provided)

About the Role

You will provide high-quality reception and administrative support. The role is varied and fast-paced, perfect for someone who enjoys working with people and solving problems.

Primary responsibilities

• Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
• Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
• Process patient requests for appointments
• Process repeat prescription requests
• Initiate contact with and respond to requests from patients, team members and external agencies
• Managing workflow tasks such as results, letters, scanning and coding
• Enter read/SNOMED CT code data
• Creating and processing blood test forms, ensuring accuracy of patient details and test requirements
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients’ healthcare records as necessary
• Direct requests for information, e.g., SAR, insurance/solicitors’ letters and DVLA forms, to the appropriate team
• Manage all queries as necessary in an efficient manner
• Support all clinical staff with general tasks as requested
• Undertake all mandatory training and induction programme

Pay: £12.71 per hour

Benefits:

• Company events
• Company pension
• Health & wellbeing programme

Experience:

• Administrative: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person