Admissions & Registration Representative

Position Summary:

The Admissions & Registration Representative supports business office and revenue cycle functions by accurately processing patient accounts, financial transactions, and related administrative data. Depending on assignment, this role may perform patient registration, verify insurance coverage, prepare or submit claims, post payments, and resolve account inquiries while maintaining strict data integrity and confidentiality standards. Working collaboratively with clinical teams, billing staff, and internal partners, the Admissions & Registration Representative helps ensure efficient workflows and clear communication throughout the patient experience. This position plays an important role in delivering courteous, solution-focused service to patients and payers within a structured, team-oriented environment that values accuracy, professionalism, and shared responsibility for high-quality operations.

Key Responsibilities:

• Perform registration, billing, collections, scheduling, or account resolution activities as defined by the specific business office role.
• Verify demographic and insurance information, resolving discrepancies to support accurate claims processing and reimbursement.
• Respond to patient, family, payer, or internal inquiries with clear, respectful, and solution focused communication.
• Enter, reconcile, and balance financial transactions or account data according to departmental procedures.
• Protect patient privacy and financial information by following confidentiality, security, and compliance standards.
• Support departmental reporting, audits, and process improvement activities aimed at enhancing revenue cycle performance.

Licenses and Certifications Required:

• None

Educational Requirements:

• High school diploma or equivalent preferred.

Experience Requirements:

• Customer service experience required.
• Previous experience in a healthcare setting, public facing role, or administrative environment preferred.
• Office/clerical experience preferred.

Special Skills or Training Requirements:

• Strong computer and typing skills with attention to detail.
• Ability to communicate effectively in person and over the phone.
• Strong customer service, problem solving, and interpersonal skills.
• Ability to handle confidential and sensitive information professionally.
• Ability to multitask and work efficiently in a fast paced environment.
• Strong conflict resolution and decision making skills for handling patient concerns.
• Compliance with all privacy and confidentiality standards per Trinity Health’s policies.

Physical Requirements:

The Admissions & Registration Representative is primarily sedentary, requiring prolonged periods of sitting, keyboarding, and computer screen use with intermittent standing and walking. Light lifting of files, office supplies, or small equipment up to approximately 20 pounds may be required. The position requires adequate vision for reading and data review, fine motor skills for typing and computer work, and the ability to concentrate amid frequent interruptions and multiple priorities.

Environmental Requirements:

Work is performed primarily in an office or hybrid office/remote environment with frequent computer use, telephone communication, and collaboration with internal and external stakeholders. The environment includes typical office noise and interruptions, deadlines, and periods of concentration for analysis or data entry. Adherence to privacy, cybersecurity, and workplace safety policies is required, and occasional travel between sites or meetings may be necessary depending on the assignment.