Admissions Assistant

Job Description: Admissions Assistant

Employment Arrangements:

• Full-time contract (7:30-16:30)
• Vacation as per administrative staff
• Requires some evening and weekend commitments

Reports to: Admissions Manager

Position Summary

The Admissions Assistant plays a vital role as the first point of contact for prospective students, parents, and visitors. The Admissions Assistant is responsible for creating a welcoming and informative environment, with the primary focus on providing exceptional customer service, greeting families when they come to tour the school and meet with our admissions teams, as well as providing general assistance with admissions-related inquiries and processes.

The Admissions Assistant will report to the Admissions Manager and work closely with the Admissions team. This position will require the establishment and maintenance of strong working relationships with the administration, parents, community members, students, faculty, and staff, as well as external organizations related to the school.

Academic & Professional Qualifications

• Excellent written and oral communication skills in Thai and English
• Excellent written and oral communication skills in Thai and English (Proficiency in a third language is highly preferred.)
• Minimum 2 years of experience in a sales, marketing, customer service or related school role
• At least a Bachelor’s Degree in Business Management or related field
• Previous experience in a receptionist or customer service role is preferred

Skills, Experience, & Attributes Sought

• Excellent written and oral communication skills in English and Thai; Chinese is a plus
• Exceptional communication, public relations, and interpersonal skills
• Exceptional customer service and sales skills
• Ability to prioritize and balance the needs of the school
• Superior organizational skills and high attention to detail
• Maintain hygiene, well-groomed, and a professional appearance at all times
• Ability to set goals and meet deadlines
• Ability to think strategically and work in a fast-changing and evolving environment
• Ability to work both independently and multi-task as part of a cohesive team
• Ability to work effectively with diverse communities within the school including board members, parents, alumni, school leadership, faculty, and staff

Key Responsibilities:

Front Desk Operations

• Act as first and continual point of contact for prospective families that make an inquiry or visit our school for a tour, ensuring high quality customer service and the best possible parent experience.
• Manage the admissions front desk, answering phone calls, taking messages, and responding to emails promptly.
• Maintain a clean and organized reception area.

Admissions Support

• Provide information and assistance to prospective students and parents regarding the admissions process, including application requirements, deadlines, and procedures.
• Receive and review incoming applications for completeness and accuracy.
• Assist with the collection and organization of admissions documents and forms.
• Provide timely and courteous responses to inquiries from prospective students and their families.
• Schedule admissions tours, assessments and interviews, ensuring they are conducted efficiently.
• Direct visitors to appropriate locations within the school and ensure they have the necessary information and materials.
• Keep up-to-date with all aspects of day-to-day school logistics in order to respond to inquiries from prospective parents, e.g. the curriculum, after school activities, buses and uniform, etc.
• Ensure a smooth transition into the school for new families.

Community Relations

• Work in partnership with the Marketing department to coordinate and support admissions events and activities, such as open houses, information sessions, and orientations.
• Help prepare materials for admissions-related events, including brochures, presentation materials, and name tags.
• Build and maintain positive relationships with members of the school community including the Senior Leadership Team, faculty and staff, and Parent Ambassadors to provide support as needed

Data Entry and Record Keeping

• Accurately maintain and update the school CRM, including student information, application statuses, and contact details.

Others

• Support and attend all major school events and functions
• Provide an impeccable customer experience from first point of contact to end of journey
• Perform additional duties and responsibilities as assigned by the Admissions Manager and Director of Marketing and Admissions
• Please note that the post holder may be required to work outside of normal school-working hours for school events, meetings or completing time sensitive operations

KISRP International School is committed to creating a safe and supportive environment in which our students can feel secure in all of their experiences within the school community. All members of the community should at all times show respect and understanding for an individual’s rights, safety, and welfare, and understand that all play a role in the safeguarding of our students, conducting themselves in a way that follows the law and reflects the ethos and values of the school.

KISRP uses the comprehensive international standards developed by the International Taskforce for Child Protection as this provides a framework for the implementation of safeguarding policies and procedures. Our school's child safeguarding policy and supporting policies and procedures are written in support of the United Nations Convention on the Rights of the Child and aim to follow procedures stated by the Thai Ministry of Education, Thai Employment Law, and the Thai Child Protection Policy.