Admissions Assistant

Your Mission:

The Admissions Coordinator is a key member of our team, responsible for managing the patient admissions process from inquiry through placement. This role requires a blend of clinical knowledge, customer service excellence, and administrative skill to ensure a smooth, efficient, and compassionate admissions experience for prospective residents and their families. The ideal candidate is highly organized, empathetic, and able to thrive in a fast-paced healthcare setting.

Salary: $23-$40 per hour, rotating schedule

Key Responsibilities:

1. Admissions Process Management
   • Respond to all new admission inquiries promptly and professionally, whether by phone, email, or in person.
   • Conduct facility tours for prospective residents and families, highlighting our services, amenities, and care philosophy.
   • Coordinate and facilitate the entire admissions process, including obtaining necessary medical, financial, and legal documentation.
   • Verify insurance coverage (Medicare, Medicaid, private insurance, etc.) and communicate financial responsibilities clearly to families.
2. Clinical & Regulatory Coordination
   • Collaborate with the nursing team and physicians to review clinical information and determine appropriateness for admission.
   • Ensure all admission paperwork meets federal, state, and facility regulatory requirements.
   • Maintain up-to-date knowledge of Medicare/Medicaid guidelines, as well as facility policies related to admissions.
3. Interdepartmental Collaboration
   • Work closely with nursing, social services, billing, and therapy departments to ensure a seamless transition for new residents.
   • Communicate resident needs and care plans effectively to the clinical team prior to admission.
   • Participate in daily or weekly bed management meetings to track availability and prioritize admissions.
4. Customer Service & Relationship Building
   • Serve as the primary point of contact for families during the pre-admission and admission phases.
   • Provide compassionate support and clear communication to ease the emotional stress often associated with transitioning to a skilled nursing facility.
   • Build and maintain positive relationships with hospital discharge planners, physicians, case managers, and other referral sources.
5. Administrative Duties
   • Maintain accurate and confidential resident records in the admissions database.
   • Prepare and distribute admission packets and required forms.
   • Track inquiries, conversions, and occupancy rates for reporting purposes.
   • Assist with marketing and outreach efforts to promote the facility within the community.

Ideal Candidate Profile:

• Education:
  • High school diploma or equivalent required.
  • Associate’s or Bachelor’s degree in healthcare administration, business, nursing, or related field preferred.
• Experience:
  • Minimum of 2 years of experience in admissions, intake coordination, or a similar role in a healthcare setting (skilled nursing, hospital, hospice, or home health preferred).
  • Knowledge of medical terminology, insurance verification, and healthcare regulations.
• Skills & Abilities:
  • Excellent interpersonal and communication skills, with a compassionate and patient-centered approach.
  • Strong organizational and multitasking abilities in a fast-paced environment.
  • Proficiency with electronic health records (EHR) and Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Problem-solving skills and attention to detail.