Admissions Assistant

About Serenity Lane

At Serenity Lane, our mission is to transform lives through the treatment of addiction. We believe in the power of recovery and are committed to delivering excellent, compassionate patient care. Our goal is to affirm the dignity of each individual, empower families, and partner with communities to create lasting change. If you believe in recovery, want to grow in your career, and are driven to help others—you belong here.

About the Role

The Admissions Assistant is the first voice many individuals and families hear when they reach out for help. This role plays a vital part in connecting people to life-changing treatment by providing compassionate, professional, and efficient first contact for those seeking Substance Use Disorder (SUD) services. This is a non-clinical intake position focused on gathering information, supporting callers through the first step of treatment, and ensuring a smooth transition to the clinical admissions team. If you thrive in fast-paced environments, excel on the phone, and bring empathy to difficult conversations, this role offers meaningful, mission-driven work.

What You’ll Do

(Please note this is not an exhaustive list of responsibilities and duties)

• Answer inbound calls, web inquiries, and referrals with professionalism and empathy

• Complete structured, non-clinical intakes and gather demographic, treatment history, and insurance information

• Document interactions in Salesforce and schedule clinical screenings with the Admissions team

• Provide trauma-informed communication and clear next-step guidance to callers and families

• Meet call metrics, ensure accurate data entry, and collaborate with clinical and admissions teams for timely follow-through

• Participate in training and transition to remote work after meeting performance benchmarks

**This role does NOT include:

• Clinical assessments or ASAM determinations

• Counseling or therapeutic services

• CADC or other licensure requirements

Remote Work Requirements:

After completing onsite training and demonstrating consistent performance, employees may transition to remote work.

Remote employees must:

• Maintain a quiet, private workspace free from distractions

• Have reliable broadband internet capable of supporting live calls and CRM systems

• Ensure compliance with HIPAA and 42 CFR Part 2 privacy standards while working remotely

All required computer hardware and technology are provided.

What We’re Looking For

• High school diploma or equivalent, required

• 1–2 years of call center or high-volume phone experience, required

• Strong typing skills and ability to document accurately during live calls, required

• Ability to navigate multiple systems simultaneously, required

• Excellent verbal communication skills, required

• Strong professional discretion and confidentiality, required

• Healthcare intake, screening, or patient access experience, preferred

• Behavioral health or SUD treatment experience, preferred

• Salesforce CRM experience, preferred

• Insurance verification experience, preferred

• Ability to confidently explain program strengths and guide prospective clients toward care, preferred

• Ability to pass a background check and drug screen (Serenity Lane is a Cannabis THC-free workplace)

What We Offer

• Medical, Dental, Vision Insurance

• 401k Retirement Plan

• Education Assistance

• Paid Time Off & Sick Pay

• Wellness Programs

• ? Work-Life Balance

• Opportunities for growth and career advancement

• Supportive, mission-driven team environment

• Inclusive, respectful workplace culture

Why Work at Serenity Lane?

You’ll join a team of professionals dedicated to improving the quality of life for patients and families—and in many cases, saving lives. You’ll also find a workplace where compassion, collaboration, and personal development are part of our everyday culture.

How to Apply

Submit your resume and complete an application at our Serenity Lane Careers Center at serenitylane.org

Questions? Contact: [email protected]

Qualified applicants will be contacted within two weeks. Offers are contingent on a background check and drug screening.

Diversity & Inclusion at Serenity Lane

Serenity Lane is an Equal Opportunity Employer. We are committed to building a workplace that is diverse, inclusive, and welcoming for all. We strongly encourage individuals of all backgrounds, identities, and experiences to apply. We prohibit discrimination based on any protected characteristic and strive to foster a culture of equity and respect.