Admissions Associate

Essential Duties and Responsibilities:

1. Admissions and Intake Coordination

• Serve as a primary point of contact for prospective residents/clients and families during the admissions process.
• Guide clients through the admissions process, including application completion, document collection, and eligibility verification.
• Schedule and coordinate visits, inquiries, and assessments.

1. Contract and Record Management

• Prepare, review, and explain contract documents to incoming residents/clients.
• Ensure all required documentation is completed accurately and in a timely manner.
• Maintain organized digital and physical records of contracts and admission documents.

1. Contract Renewal

• Monitor contract expiration dates and initiate timely renewal discussions with residents/clients.
• Coordinate renewal meetings and assist with revising contract terms, as needed.
• Ensure updated contracts are signed, filed, and compliant with policies.

1. Move-In Coordination

• Coordinate with internal departments (Front Office, Accounting, Reservations, Operations) to ensure readiness for resident/client move-ins.
• Provide move-in checklists, welcome packets, and orientation as necessary.
• Ensure smooth transition for new residents/clients by addressing questions and concerns.

1. Customer Service & Communication

• Provide consistent, compassionate, and professional communication to residents/clients and their families.
• Maintain accurate and up-to-date records in admissions software.
• Respond promptly to inquiries and follow up as required.

1. Other Duties

• Perform additional administrative duties as assigned by management.

Qualifications:

• College degree in Tourism, Hospitality, Administration, Customer Service, or a related field.
• 6 months to 1 year of experience in admissions, client services, or administrative support.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication, and interpersonal abilities.
• Proficient in MS Office (Word, Excel) and Google Workspace (Docs, Sheets, Slides, Gmail).
• Ability to work independently, manage multiple tasks, and maintain a high level of professionalism.