Admissions Coordinator

JOIN OUR JOURNEY, SHAPE THE FUTURE OF BEHAVIORAL HEALTH TREATMENT AND RECOVERY at Wise Path Recovery Centers!

OUR VISION:

To provide compassionate care, break down barriers, and empower individuals on their journey to recovery.

ENSURE A SMOOTH ADMISSION EXPERIENCE!

Are you passionate about helping individuals on their recovery journey? Join our team as an Admissions Coordinator (Evening Shift Only) and play a critical role in ensuring clients and their families experience a seamless, welcoming, and supportive process from inquiry to admission.

WHY YOU SHOULD JOIN US:

• Meaningful Work: Help clients and their families navigate the admission process and take their first steps towards recovery.

• Collaborative Team: Work closely with our leadership and clinical teams to ensure admissions are clinically appropriate and clients receive the support they need.

• Growth Opportunities: Advance your career in a rewarding role while contributing to a positive impact on individuals seeking treatment.

WHAT YOU’LL DO:

• Conduct initial in-person or telephone screenings of potential clients and referents to determine eligibility for admission.

• Enter assessment and admissions data into the EMR, CRM, and other electronic systems.

• Handle phone inquiries and provide effective information about the treatment program.

• Guide clients and families through the decision-making process, helping them prepare for admission and understand what to expect.

• Efficiently complete the admission process, ensuring clients are fully aware of their rights, responsibilities, and the nature of consents and releases being signed.

• Verify insurance coverage, identify financial guarantors, and arrange payment plans.

• Maintain communication with referral sources and document interactions.

• Coordinate with Business Development staff to expedite referrals to the facility.

• Provide referrals for individuals who do not meet program criteria.

• Conduct tours of the facility for prospective clients and their families.

• Coordinate the timely retrieval of outside medical records.

• Represent the program to referral sources, potential clients, and outside agencies in a professional and courteous manner.

• Serve as a liaison between the clinical/medical/housing teams and families, coordinating transportation/travel services and organizing admission procedures with other mental health facilities.

• Compile and track relevant admissions data and statistics.

• Adhere to DCF, State, and Federal regulations, as well as accrediting agency requirements.

• Be available for on-call duties in the evenings and on weekends via telephone, if applicable.

• Perform other duties as assigned.

Education, Experience, Skills:

• Bachelor’s degree in social services, management, healthcare, or a related discipline preferred.

• Peer Recovery Specialist Certification a plus

• 2+ years of experience in a behavioral health/SUD setting strongly preferred.

• Knowledge of substance use disorders, and the recovery process strongly preferred.

• 2+ years of experience in admissions or case management preferred.

• Evening Availability

Work Conditions and Physical Requirements:

• Work Setting: Indoors, environmentally controlled.

• Body Positioning: Frequent sitting and standing, repetitive motions, and use of hands to handle or control objects, tools, or controls. Must be able to lift or move up to 10 lbs regularly

• Communication: Regular interaction via electronic mail, in-person discussions, public speaking, telephone, and video.