Admissions Coordinator

Position: Admissions CoordinatorSchedule: Full Time / Some Evenings and/or Weekends RequiredCompensation: $60,000-75,000 Annual Salary + Benefits Package

• (Medical/Dental/Vision Insurance, PTO, 401(k) Match, Paid Holidays, Pet Insurance, Short-Term Disability)

Every call you answer could be the moment someone finally gets help.

The Raleigh House is hiring a Remote Admissions Coordinator to help individuals and families take the first step toward substance use and mental health treatment.You’ll be the first point of contact for people who may be reaching out during one of the hardest moments of their lives. Your job is to listen, build trust, gather the right information, coordinate next steps, and follow every viable case through to resolution.

This role is ideal for someone who is compassionate, organized, responsive, and comfortable managing multiple active cases in a fast-paced environment.

What You’ll Do

• Answer inbound calls and respond to inquiries and referrals from prospective clients, families, and referral partners
• Build rapport quickly and guide callers through the admissions process
• Gather clinical, medical, insurance, and financial information needed for admission
• Verify insurance benefits and explain coverage and financial responsibility clearly
• Coordinate admissions with clinical, medical, and leadership teams
• Identify urgent situations, including detox needs, safety concerns, and crisis calls, and escalate appropriately
• Maintain accurate, timely documentation in Salesforce
• Manage multiple active cases and follow up consistently so qualified opportunities aren't missed
• Provide clear handoffs to the next shift and ensure open cases have a documented next step

What You’ll Bring

• High school diploma or GED required
• 1+ year of experience in admissions, intake, sales, healthcare, behavioral health, customer service, or relationship-based roles
• Experience in behavioral health, substance use treatment, healthcare intake, or treatment admissions strongly preferred
• Strong verbal and written communication skills
• Ability to build trust and communicate with empathy, confidence, and professionalism
• Comfort discussing sensitive clinical, insurance, and financial information
• Strong organization and follow-through with the ability to manage multiple cases at once
• Ability to work independently in a remote environment
• CRM or EMR experience; Salesforce experience is a plus
• Bachelor’s degree in psychology, social work, healthcare, business, or a related field is a plus

Why Join The Raleigh House?

Since 2008, The Raleigh House has helped thousands of people across the Denver community find a path forward from addiction and co-occurring mental health conditions. As an Admissions Coordinator, you are often the first person a family speaks with when they are searching for help. That makes your work central to our mission. You’ll work independently, but you won’t work alone. Our Admissions Team works across shifts to ensure families receive consistent support and that important next steps don’t get lost.

Apply today to join The Raleigh House as an Admissions Coordinator.

The Raleigh House is an Equal Opportunity Employer. Reasonable accommodations are available upon request.

Minimum Education and Experience

• Education: Bachelor’s degree in Social Science related field, preferred
• Experience in sales; knowledge of sales platforms
• Valid driver’s license or State ID, required, all positions
• Experience with treatment facilities and/or addictions and mental health populations, preferred
• Prohibitions: active addiction, use of elicit substances (including THC) at any time during employment, current sponsorship of a current or former (less than 1-year post RH treatment) client

Working Conditions

• While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing, and repetitive motions
• Must be able to lift, carry, and balance up to 50 pounds (100 pounds with assistance)
• May include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching
• On-call or overnight work assignments may be required