Admissions Coordinator

The Admissions Navigator is responsible for guiding prospective patients and their families through the admissions process from initial inquiry through admission. This role serves as the primary point of contact, ensuring a positive patient experience while coordinating with clinical, operational, and administrative teams to facilitate timely and successful admissions.

The ideal candidate is compassionate, organized, customer-focused, and able to manage multiple priorities in a fast-paced healthcare environment.

Responsibilities

● Serve as the primary point of contact for prospective patients, families, and referral sources throughout the admissions process.

● Provide education regarding treatment programs, levels of care, admission requirements, and next steps.

● Maintain consistent communication with prospective patients to encourage engagement and reduce barriers to admission.

● Coordinate admissions activities with clinical, utilization review, housing, transportation, nursing, and other internal departments.

● Schedule assessments, admissions, and other required appointments.

● Monitor patient progress through the admissions pipeline and ensure timely follow-up on outstanding items.

● Identify and assist in resolving barriers that may delay or prevent admission, including insurance, transportation, housing, or medical clearance needs.

● Maintain accurate and timely documentation within the electronic medical record (EMR) and customer relationship management (CRM) systems.

● Communicate admission status updates to referral partners and internal stakeholders as appropriate.

● Ensure all required documentation is complete prior to admission.

● Participate in daily admissions huddles and multidisciplinary team meetings.

● Maintain compliance with HIPAA and all applicable federal, state, and organizational policies.

● Provide exceptional customer service while maintaining professionalism and confidentiality.

● Make outbound admissions calls, text, and email campaigns

● Perform other duties as assigned.

Minimum Requirements

● High school diploma or equivalent.

● Minimum of one (1) year of experience in healthcare, behavioral health, customer service, case management, admissions, or a related field. Or one year of phone sales experience.

● Excellent verbal and written communication skills.

● Strong organizational and time management abilities.

● Ability to multitask and prioritize in a fast-paced environment.

● Proficiency with Microsoft Office and computer-based documentation systems.

Prefered Qualifications

● Associate's or Bachelor's degree in Healthcare Administration, Social Work, Psychology, Business, or a related field.

● Experience in behavioral health, substance use disorder treatment, or mental health services.

● Experience with electronic medical records (EMR) and customer relationship management (CRM) platforms.

● Knowledge of insurance verification and healthcare reimbursement processes.

Knowledge, Skills, and Abilities

● Excellent interpersonal and relationship-building skills.

● Strong customer service orientation.

● Ability to communicate effectively with patients, families, referral sources, and multidisciplinary teams.

● Strong attention to detail and documentation accuracy.

● Ability to exercise sound judgment and maintain confidentiality.

● Ability to work independently while collaborating effectively within a team environment.

● Demonstrated problem-solving and critical-thinking skills.

● Compassionate, patient-centered approach to care.

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Work Location: Hybrid remote in Kirksey, KY 42054