Admissions Coordinator

Do you enjoy making meaningful connections and guiding families through important decisions? We’re looking for an enthusiastic and compassionate Admissions Coordinator to be the welcoming face of our community and ensure a seamless experience for new residents and their families.

As an Admissions Coordinator, you will be responsible for managing the admissions process from inquiry to move-in. You’ll serve as a liaison between prospective residents, referral partners, and the care team—helping position our facility as a trusted and supportive option for skilled nursing and long-term care services.

Key Responsibilities

Admissions Management

• Respond to inquiries and referrals in a timely, professional manner.
• Coordinate admissions with the Central Intake Team and Post-Acute Liaisons.
• Ensure all required admissions documentation and system updates are completed accurately.
• Maintain tracking tools including lead boards and admission reports.
• Ensure rooms are clean, well-prepared, and welcoming prior to move-in.
• Facilitate the patient “tuck-in” process and concierge welcome experience.

Customer Experience & First Impressions

• Conduct informative and compassionate facility tours for prospective residents and their families.
• Oversee “curb appeal” of key public and tour areas.
• Recommend and coordinate updates to patient rooms and tour-ready spaces.
• Train team members on delivering exceptional tour and admission experiences.
• Serve as a positive ambassador of our care philosophy to all external audiences.

Sales & Relationship Building

• Execute internal and external marketing strategies to meet census goals.
• Build and maintain relationships with referral sources and community partners.
• Conduct weekly field visits and make targeted sales contacts.
• Create and distribute a weekly sales call schedule; document all outreach in CRM or contact logs.
• Maintain and update the priority referral account list and development pipeline.
• Support online and social media visibility by contributing stories, events, and updates for weekly posting.
• Participate in the development and execution of a 90-day business development plan.

Qualifications and Skills

• Experience in admissions, customer service, or sales—preferably in healthcare or senior living.
• Working knowledge of Medicare, Medicaid, and managed care programs.
• Proficient in Microsoft Office and comfortable with electronic health record systems (e.g., PCC).
• Strong interpersonal and communication skills; outgoing, approachable, and professional.
• Business development or community networking experience is a plus.

Benefits

We offer competitive pay relative to experience. All full-time employees are eligible for benefits including:

• Medical, Dental and Vision Insurance
• 401(k) with Company Match
• Employee Assistance Program
• Wage Advances via OnShift Wallet
• Education Funds and Scholarships
• Nurse Aide Training and Certification
• Career Ladders- CNA, RN, and Beyond
• Clinical Hours For College Students
• CPR and IV Certifications
• Employee Stock Ownership Plan (ESOP)

Earn Better With Us | Realize the Value of 100% Employee Ownership

We are 100% employee-owned by members of the community we serve through an Employee Stock Ownership Plan (ESOP). We can impact the total value of your compensation in 4 significant ways:

• We pay future employee-owners competitive wages based on their experience and provide pathways for career advancement.

• We allow you to access up to 50% of your net earned wages the following day when you need cash immediately.

• We offer a 401(k) with matching so that you can begin wealth-building today

• More remarkably, we create a future reward for every eligible team member at no cost so you can live comfortably when your working days are over.

Ownership inspires a rich culture of teamwork where your attention to detail, customer service mindset, pride, effort, and attitude contribute to a vision of superior satisfaction and quality outcomes for everyone entrusted to our care.

We are an Equal Opportunity Employer.

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