Admissions Coordinator

About TrueNorth Behavioral Health

TrueNorth Behavioral Health is an emerging behavioral healthcare organization located in Irving, Texas, dedicated to providing compassionate, evidence-based, and individualized treatment for individuals experiencing mental health conditions, substance use disorders, and co-occurring disorders.

Our comprehensive services will include Mental Health Partial Hospitalization Programs (PHP), Mental Health Intensive Outpatient Programs (IOP), Substance Use Disorder PHP and IOP, psychiatric medication management, individual and group psychotherapy, and specialized wellness services.

As we prepare to launch our programs, we are seeking a compassionate, highly organized, and motivated Admissions Counselor to serve as a primary point of contact for individuals and families seeking behavioral healthcare services.

Position Summary

The Admissions Counselor will be responsible for coordinating the admissions process from initial inquiry through enrollment, ensuring prospective patients receive timely, professional, and compassionate assistance.

The ideal candidate will have experience in behavioral health admissions, substance use treatment, patient engagement, insurance verification, and care coordination. This position requires exceptional interpersonal skills, strong organizational abilities, and the capacity to assist individuals and families during emotionally challenging circumstances.

The Admissions Counselor will work collaboratively with clinical leadership, utilization review, revenue cycle management, and business development personnel to ensure appropriate admissions, accurate documentation, and a positive patient experience.

Key Responsibilities

Admissions and Patient Engagement

• Serve as the initial point of contact for prospective patients, families, referral sources, and healthcare professionals.
• Respond promptly to telephone inquiries, website submissions, referrals, and other admissions requests.
• Conduct preliminary admissions screenings to gather demographic, clinical, substance use, and psychosocial information within the employee's qualifications and authorized scope.
• Explain TrueNorth's treatment programs, admission procedures, expectations, and available services.
• Coordinate initial assessments with qualified clinical personnel to determine treatment appropriateness and level of care.
• Facilitate timely admission into PHP, IOP, outpatient therapy, and other appropriate services.
• Maintain consistent communication with prospective patients throughout the admissions process.

Insurance Verification and Financial Coordination

• Collaborate with the Revenue Cycle Manager to verify insurance eligibility, benefits, deductibles, copayments, and coverage limitations.
• Assist with obtaining necessary information for initial authorizations and medical necessity reviews.
• Explain financial responsibility and available payment options accurately and transparently.
• Coordinate private-pay admissions and payment arrangements in accordance with organizational policies.
• Ensure insurance and financial information is accurately documented before admission.

Clinical Screening and Care Coordination

• Identify potential safety concerns, including suicidal ideation, homicidal ideation, intoxication, withdrawal, or acute psychiatric instability, and promptly refer concerns to qualified clinical personnel.
• Coordinate appropriate referrals for individuals requiring emergency, inpatient, detoxification, or other levels of care beyond TrueNorth's scope.
• Support completion of intake paperwork, informed consent, patient rights acknowledgments, and required documentation.
• Collaborate with the Clinical Director and treatment team to facilitate appropriate placement and continuity of care.
• Maintain confidentiality and adhere to applicable HIPAA, 42 CFR Part 2, and Texas privacy requirements.

Referral Management and Business Development Support

• Build and maintain professional relationships with referral sources, including hospitals, psychiatric providers, therapists, physicians, community organizations, and treatment facilities.
• Coordinate with the Business Development Specialist to facilitate referrals and improve patient access.
• Track referral activity, admissions conversions, referral outcomes, and barriers to enrollment.
• Provide timely updates to referral partners when authorized and appropriate.
• Assist with community outreach and educational activities promoting awareness of TrueNorth's services.

Documentation and Administrative Responsibilities

• Maintain accurate and timely admissions records within the electronic health record (EHR).
• Monitor pending admissions and follow up with prospective patients to support timely access to care.
• Ensure admissions documentation is complete, organized, and compliant with applicable standards.
• Prepare daily and weekly admissions reports for executive leadership.
• Participate in quality improvement initiatives to enhance the admissions experience and operational efficiency.

Required Qualifications

• Associate's or bachelor's degree in Psychology, Social Work, Counseling, Human Services, Healthcare Administration, or a related field, or equivalent relevant experience.
• Minimum of two years of experience in behavioral health admissions, patient access, case management, or substance use treatment services.
• Knowledge of mental health and substance use disorders, treatment programs, and referral processes.
• Familiarity with PHP, IOP, and outpatient behavioral health services.
• Experience with insurance verification, patient registration, and admissions documentation.
• Strong communication, customer service, organizational, and interpersonal skills.
• Ability to interact compassionately with individuals experiencing psychiatric distress, substance use concerns, and personal crises.
• Proficiency with electronic health records, Microsoft Office, and related administrative systems.
• Ability to maintain confidentiality, professional boundaries, and accurate documentation.

Preferred Qualifications

• Bachelor's degree in Psychology, Social Work, Counseling, or a related behavioral health discipline.
• Texas Licensed Chemical Dependency Counselor (LCDC), LCDC-Intern, or other relevant behavioral health credential.
• Three or more years of experience in admissions for psychiatric, substance use, PHP, or IOP treatment programs.
• Experience with ASAM criteria, behavioral health screening instruments, and utilization review processes.
• Familiarity with commercial insurance authorizations and medical necessity requirements.
• Experience working in a startup or expanding behavioral health organization.
• Bilingual English/Spanish communication skills.

Clinical assessments, diagnoses, and level-of-care determinations must be performed or approved by appropriately qualified professionals in accordance with applicable Texas requirements.

Key Performance Expectations

The Admissions Counselor will contribute to measurable admissions and patient access outcomes, including:

• Responding to new admissions inquiries promptly, with a target of 15 minutes during regular business hours.
• Maintaining accurate and complete admissions documentation.
• Coordinating timely clinical assessments for prospective patients.
• Monitoring referral-to-admission conversion rates and identifying barriers to enrollment.
• Maintaining consistent follow-up with prospective patients and referral sources.
• Ensuring appropriate communication between admissions, clinical services, and revenue cycle management.
• Supporting organizational census and growth goals while prioritizing clinical appropriateness and patient choice.

What We Offer

TrueNorth Behavioral Health offers the opportunity to join a growing behavioral healthcare organization committed to clinical excellence, compassionate service, and meaningful recovery.

The selected candidate will play an essential role in helping individuals and families access the treatment and support they need while contributing to the development of a respected behavioral health organization in the Dallas–Fort Worth community.

We offer competitive compensation, professional development opportunities, a collaborative work environment, and opportunities for career advancement as the organization expands.

How to Apply

Interested candidates should submit a current résumé and brief cover letter highlighting their experience in behavioral health admissions, patient engagement, insurance verification, and care coordination.

TrueNorth Behavioral Health
Irving, Texas
Website: www.truenorthbhc.com

TrueNorth Behavioral Health is an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and supportive workplace.

TrueNorth Behavioral Health — Guiding Recovery. Inspiring Wellness. Transforming Lives.

Pay: $25.44 - $30.64 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person