Admissions Coordinator -Remote

Admissions Coordinator (remote) – Behavioral Health / Substance Use Treatment

We are seeking an experienced Remote Admissions Coordinator (remote) to join our growing behavioral health and substance use treatment team.

The Admissions Coordinator serves as one of the first points of contact for individuals and families seeking treatment. This position requires excellent communication skills, compassion, strong follow-up, and the ability to manage multiple admissions inquiries in a fast-paced environment.

Previous admissions experience in behavioral health or substance use treatment is required.

Responsibilities

• Answer incoming admissions calls, inquiries, and referrals in a timely and professional manner
• Communicate with prospective clients, families, referral sources, and other professionals
• Conduct initial phone screenings and gather demographic, clinical, insurance, and other required information
• Guide prospective clients and families through the admissions process
• Coordinate with clinical, medical, nursing, and operations teams to determine appropriate next steps
• Coordinate admission dates, arrival times, transportation, and other admission logistics
• Maintain consistent follow-up with prospective clients and families
• Accurately document calls, inquiries, referrals, and admissions activity
• Ensure required admissions information and documentation is completed accurately
• Build rapport with prospective clients and provide compassionate support throughout the admissions process
• Maintain client confidentiality and follow HIPAA and company policies
• Assist with additional admissions-related responsibilities as needed

Qualifications

• Previous admissions experience in behavioral health or substance use treatment is required
• Knowledge of the substance use treatment and/or behavioral health admissions process
• Excellent phone and interpersonal communication skills
• Strong follow-up and relationship-building skills
• Compassionate and professional when communicating with individuals and families seeking treatment
• Highly organized with strong attention to detail
• Ability to manage multiple calls, inquiries, and priorities simultaneously
• Strong computer and documentation skills
• Ability to work independently while collaborating with a multidisciplinary team
• Must have flexibility and evening availability as needed

Schedule

Full-Time

This is not an evening-shift position; however, candidates must have flexibility and evening availability as needed based on admissions activity.

What We Offer

• Competitive compensation
• Health benefits for eligible employees
• Paid time off
• Supportive and collaborative work environment
• Opportunities for professional growth
• Opportunity to be part of a growing behavioral healthcare organization

If you have behavioral health or substance use treatment admissions experience and are passionate about helping individuals and families access treatment, we encourage you to apply.

We are seeking an experienced Admissions Coordinator to join our growing behavioral health and substance use treatment team.

The Admissions Coordinator serves as one of the first points of contact for individuals and families seeking treatment. This position requires excellent communication skills, compassion, strong follow-up, and the ability to manage multiple admissions inquiries in a fast-paced environment.

Previous admissions experience in behavioral health or substance use treatment is required.

Responsibilities

• Answer incoming admissions calls, inquiries, and referrals in a timely and professional manner
• Communicate with prospective clients, families, referral sources, and other professionals
• Conduct initial phone screenings and gather demographic, clinical, insurance, and other required information
• Guide prospective clients and families through the admissions process
• Coordinate with clinical, medical, nursing, and operations teams to determine appropriate next steps
• Coordinate admission dates, arrival times, transportation, and other admission logistics
• Maintain consistent follow-up with prospective clients and families
• Accurately document calls, inquiries, referrals, and admissions activity
• Ensure required admissions information and documentation is completed accurately
• Build rapport with prospective clients and provide compassionate support throughout the admissions process
• Maintain client confidentiality and follow HIPAA and company policies
• Assist with additional admissions-related responsibilities as needed

Qualifications

• Previous admissions experience in behavioral health or substance use treatment is required
• Knowledge of the substance use treatment and/or behavioral health admissions process
• Excellent phone and interpersonal communication skills
• Strong follow-up and relationship-building skills
• Compassionate and professional when communicating with individuals and families seeking treatment
• Highly organized with strong attention to detail
• Ability to manage multiple calls, inquiries, and priorities simultaneously
• Strong computer and documentation skills
• Ability to work independently while collaborating with a multidisciplinary team
• Must have flexibility and evening availability as needed

Schedule

Full-Time

This is not an evening-shift position; however, candidates must have flexibility and evening availability as needed based on admissions activity.

What We Offer

• Competitive compensation
• Health benefits for eligible employees
• Paid time off
• Supportive and collaborative work environment
• Opportunities for professional growth
• Opportunity to be part of a growing behavioral healthcare organization

If you have behavioral health or substance use treatment admissions experience and are passionate about helping individuals and families access treatment, we encourage you to apply.