Admissions Inquiry Representative (Part Time)

• Employment Type: Part-time (20 hours per week)
• Fixed Working Hours: Monday through Friday, 4:00 PM – 8:00 PM EST (must be available during these exact hours to support coverage)
• The Admissions Inquiry Representative I (AIR I) is responsible for managing inbound patient inquiries via phone call, email, or other forms of communication. The AIR I will also provide program information, discuss insurance and finances, and hand off interested families to the Specialist. In addition, the AIR I will document calls
• Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referrents
• Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments
• Collect patient information and input data points into various platforms and systems
• Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact
• Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion
• Overcome initial barriers and encourage interested families/patients to move forward with the admissions process
• Perform other duties as assigned

Benefits

• Work in ways that work for you - Flexible PTO & work hours
• Work from home – or close to it - Co-working space stipends
• Comfortably WFH - Home office tech stipend
• Take care of yourself and your most important people - 12 weeks of paid parental leave, short term & long-term disability
• Healthcare and more - Medical, Vision, Dental, HSA & FSA
• We invest in you - 401k program starting day 1
• Open feedback in every direction - Regular coffee with co-founders and ongoing 360 feedback- The right person will have strong organizational skills, multitasking abilities, and customer service and sales skills. The ideal candidate is also comfortable working in a fast-paced startup environment, solving problems independently, and comfortable with ambiguity as data systems and processes are still being shaped
• Comfortable in a fast-paced environment, subject to rapid change and innovation
• Strong skills in communication and collaboration with diverse teams
• Organized and results-driven
• 2+ years of experience as a call center representative, customer service. representative, and/or patient scheduling
• Experience with fast-paced, high volume inbound call management
• This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed