Admissions Intake Assistant/Receptionist

Description:

Exalt Health, an acute rehabilitation hospital, provides an intensive rehabilitation program and admitted patients must be able to tolerate three hours of intense rehabilitation services per day. Focused on caring for patients with complex rehabilitative needs such as stroke, spinal cord injury, brain injury, head trauma, medically debilitation conditions, neurological disorders, cardio-pulmonary amputations, orthopedic injuries, and multiple major traumas.

Position Summary

The Admissions Coordinator plays a vital role in facilitating smooth and efficient patient admissions to our inpatient rehabilitation hospital. This role involves coordinating with patients, families, referral sources, and the hospital's interdisciplinary team to ensure a seamless transition into our care.

Essential Duties and Responsibilities

• Patient Intake:
  • Field initial inquiries from patients, families, and referral sources (hospitals, skilled nursing facilities, physicians).
  • Conduct pre-screenings to assess the appropriateness of patients for inpatient rehabilitation.
  • Gather patient information, complete necessary forms, and initiate the admission process.
• Insurance Verification:
  • Verify patient insurance coverage and benefits for inpatient rehabilitation services.
  • Obtain pre-authorizations and work with insurance companies to resolve any coverage issues.
• Communication and Coordination:
  • Maintain clear and timely communication with patients, families, referral sources, and the internal hospital team regarding the admission process.
  • Collaborate with physicians, therapists, and case managers to gather medical documentation and coordinate patient assessments.
  • Schedule patient admissions and coordinate transportation arrangements as needed.
• Record-keeping and Data Management:
  • Accurately maintain patient records in the hospital's electronic medical record (EMR) or admissions system.
  • Update patient demographic information and insurance details and track the admission process status.
• Customer Service:
  • Provide exceptional customer service to patients and families, answering questions and addressing concerns throughout the admission process.

Requirements:

Minimum Qualifications

(Knowledge, Skills, and Abilities)

Education, Training, and Experience

• High school diploma or equivalent required; Associate's degree preferred.
• 1-2 years of experience in a healthcare setting, preferably in admissions, patient registration, or case management.
• Knowledge of medical terminology and insurance verification processes.

Skills and Abilities, Proficiency and Productivity Standards

• Organizes and prioritizes tasks and projects, accurately completing job responsibilities within the specified time constraints.
• Excellent attention to detail and accuracy.
• Analytical and problem-solving abilities.
• Ability to work under deadlines and handle multiple tasks.
• Speaks and communicates English effectively in verbal and written format; writes legibly.
• Reading and comprehension at the level necessary to perform job duties appropriately.
• Works cooperatively with co-workers and other hospital employees
• Functions proficiently in a Microsoft Windows environment (Outlook, Word, Excel, PowerPoint)