Admissions Navigator

The Admissions Navigator promotes a college-going culture and serves as a liaison to schools, community agencies, employers, and prospective students. This position supports the College’s enrollment efforts by connecting prospective students to Coastal Bend College through recruitment initiatives, enrollment guidance, and personalized student support through the onboarding processes to support successful enrollment at CBC.

Essential Functions:

• Represent Coastal Bend College at high schools, college and career fairs, and community events.
• Serves as a student advocate for prospective and newly admitted students navigating the enrollment process.
• Analyze recruitment and enrollment trends to assist in developing enrollment strategies and initiatives.
• Conduct individualized meetings with prospective students and families.
• Coordinate and lead campus tours and enrollment events.
• Identify, pursue, and cultivate prospective student leads and enrollment markets.
• Plan and implement recruitment activities and outreach strategies.
• Support outbound telemarketing enrollment campaigns.
• Facilitate pop-up registration and enrollment events.
• Track and analyze data necessary to measure the effectiveness of enrollment management initiatives.
• Respond to prospective student inquiries through various methods of communication, including phone, email, and text messaging.
• Promote career exploration with available software and technology.
• Assist students in navigating admissions, financial aid, registration, and student engagement processes to support successful enrollment.
• Utilize the College’s Customer Relationship Management (CRM) system to coordinate communications and track the enrollment funnel.
• Maintain compliance with Family Educational Rights and Privacy Act (FERPA) and all applicable College policies.
• Perform other duties as assigned.

Travel Requirements:

Employee must have reliable transportation, valid driver’s license, and current auto insurance to travel to recruitment and community events, target high schools, meetings, trainings, and other College-related events.

Environment:

Work is generally performed in an office setting with frequent interruptions and varying workflow demands. Responsibilities may include outdoor events and standing for a long duration of time.

Minimum Qualifications:

• Associate's degree required.
• Strong interpersonal, organizational, and communication skills
• Familiar with College enrollment processes, including admissions, financial aid, testing, etc.
• Ability to lift up to 35 pounds, and walk and stand for long period of time

Preferred Qualifications:

• Minimum of two (2) years of experience in front line customer service or working with diverse student populations, community partnerships, and recruitment initiatives
• Demonstrated ability to collect, analyze, and report data to support recruitment goals and enrollment reporting requirements
• Sales, outreach, or relationship management experience preferred

Salary and Compensation:

Salary will range from $36,000 to $43,040. A position at CBC includes attractive paid vacation, sick and personal time, and employer-paid health insurance (for employees) through BCBS, among many other great, cost-effective PPO benefit options and retirement plans.

Location: Alice Site

Job Classification: Exempt

Hours: 40 Hours a week

Security Sensitive: Yes

Division: Student Affairs and Enrollment Management

Department: Recruitment

Reports to: Vice President of Student Affairs & Enrollment Management

Pay: $36,000.00 - $43,040.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person