Admissions Officer

Are you an organised and people-focused administrator looking to make a real difference to the experience of older Australians and their families? We're currently seeking a Full-Time Admissions Officer to join our warm and caring team at Charingfield.
 
This is a crucial role supporting prospective residents and their families throughout the aged care admissions journey, from initial enquiry through to admission. You'll work closely with the Residential Service Manager and broader team to ensure the process is smooth, responsive and welcoming.
 
About the Role: As our Admissions Officer, you will be a key point of contact for prospective residents, families and external stakeholders. Your role will involve:

• Coordinating the administrative aspects of new resident admissions, ensuring all required documentation and information is completed accurately and on time
• Maintaining and managing the resident waitlist, following up enquiries and progressing suitable admissions opportunities
• Building positive relationships with prospective residents and families, providing clear information and support throughout the admissions process
• Working with hospitals, health professionals, My Aged Care and other external stakeholders to coordinate admissions
• Ensuring resident information, agreements, assessments and other required documentation are completed and maintained accurately
• Working closely with the Residential Service Manager to support occupancy and ensure vacancies are progressed efficiently
• Maintaining accurate records, completing data entry and ensuring information is up to date across internal systems

This role is central to creating a positive first experience for residents and families and ensuring they feel supported from their initial enquiry through to their arrival at Charingfield.
 
What We're Looking For:

• Previous administration, admissions, customer service or relationship management experience - preferably within an aged care or health care setting
• Experience working with residents, families and external stakeholders
• Qualification in Business Administration, Aged Care or related field
• Friendly, professional and compassionate communication style
• Strong organisational and time management skills, with the ability to manage multiple enquiries and admissions
• Strong attention to detail and ability to manage confidential and sensitive information
• Sales and Marketing experience or exposure, with a customer-focused approach
• Proficiency with Microsoft Office and confidence using internal systems
• NDIS Worker Screening Check (or willingness to obtain)

What's in it for you?

• Competitive Compensation: Salary of up to $75,000k (based on exp) + 12% Superannuation
• Not for Profit Salary Packaging: Options of up to $15,900 Tax-Free + $2,650 Meals & Entertainment allowance - https://nationalsalarypackaging.com.au/
• Employee Support: An Employee Assistance Program (EAP) with 24/7 access to a range of benefits for you and your immediate family.
• Career Development: Nurture your professional growth through Onsite & Online professional development programs, providing pathways for advancement within our organisation
• **Care Friends:**Care Friends: Refer friends, earn points, and turn them into cash! It's our way of saying thank you for bringing great people on board!

Apollo Care: As part of our team, you'll help us uphold our Philosophy of Care, championing resident choice, holistic care, family connections, and inclusivity. Your contribution will be essential in fostering a sense of home and belonging.
 
Apply Now: If you're passionate about supporting older Australians, enjoy building relationships and have strong administration skills, we'd love to hear from you!
Please submit your resume and a short cover letter outlining your interest in the role.
 
Please note that only shortlisted applicants will be contacted and we reserve the right to close this vacancy once an offer of employment has been accepted.