Admissions Representative

JOB SUMMARY:
The admissions coordinator is responsible for professionally answering incoming telephone calls and
offering service to people who have children with mental health-related and/or chemical dependency
and/or alcohol-related rehabilitation questions and concerns. This position is of critical importance to
the company as the primary source of revenue. Valuable calls and assets are made available to ensure
quality call flow, lead generation, PPC campaigns, social media campaigns, and referrals.
QUALIFICATIONS:
● Minimum a High School Diploma or GED equivalent.
● 1+ years experience in an admissions related role in mental health treatment.
● Knowledge and competency in problem solving, stress management, ethics, and team building.
● Flexibility to adapt to schedule changes.
● Demonstrates proficiency in communication, observation, and written skills.
● Must have a completed TB test, CPR/First Aid certification, and health screening.
ESSENTIAL DUTIES & RESPONSIBILITIES:
● Monitors intake calls received during the day, and after hours and ensures follow-up by
department staff on all calls and internet inquiries.
● Obtains clinical information on potential patients. Determines provisional diagnosis. Interprets
clinical information for clinical assessment.
● Initiates verification of insurance coverage to determine the viability of insurance for individuals
seeking admission and being admitted.
● Coordinates admissions with MD’s and facility staff.
● Assists in the location of an available, suitable treatment resource when the patient is not
appropriate for the clinical program.
● Maintains intake reports and provides pending admission information to the Executive Director.
● Works close with major admitting sources, such as physicians, physician offices, other hospitals,
agencies, employees, etc. Orients resident and family/guardian to the facility covering policies such as phone, mail,
visiting,
personal belongings, key contacts at the facility, and participation in the treatment process.
● Monitors condition in the facility that adversely affects the patient intake process and reports
these to appropriate individuals.
● Proposes new policies and procedures that will make the patient intake process smoother and
more comfortable for patients.
● Answers a multi-line telephone system in a polite, upbeat, and friendly manner.
● Utilizes available resources and follows protocol to answer questions, asks qualifying questions
and educates callers.
● Gathers client information, treatment history, and insurance information while complying with
HIPAA reticulations.
● Understands federal and state requirements regarding client confidentiality and the principles of
maintaining protected health information (PHI).
● Qualifies potential clients and logs all information into call tracking software.
● Follows up with call leads.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this position. Reasonable accommodation may be made
to enable individuals with disabilities to perform the functions. While performing the duties of this
position, the employee is regularly required to talk or listen. The employee frequently is required to use
hands or fingers and handle or feel objects, tools, or controls. The employee is occasionally required to
stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to
25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the
ability to adjust focus. The noise level in the work environment is usually low to moderate.
NOTE:
This job description in no way states or implies that these are the only duties to be performed by the
employee(s) incumbent in this position. Employees will be required to follow any other job-related
instructions and to perform any other job-related duties requested by any person authorized to give
instructions or assignments. All duties and responsibilities are essential functions and requirements and
are subject to possible modification to reasonably accommodate individuals with disabilities. To perform
this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty
proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to
the health or safety of themselves or others. The requirements listed in this document are the minimum
levels of knowledge, skills, or abilities. This document does not create an employment contract, implied
or otherwise, other than an “at-will” relationship.

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience working in MH/SUD?

Work Location: In person