Admissions Representative (Consultative Sales)

JOB TITLE: Admissions Representative (Consultative Sales)

REPORTS TO: Director of Admissions and Student Financial Services

POSITION SUMMARY:

The Institute of Culinary Education (ICE) is seeking intermediate and senior level Admissions Representatives to join our Admissions team in Lower Manhattan if you are a self-starter whose passionate about connecting with others and the world of food we want to hear from you.

ICE is one of America’s leading centers for culinary education and the largest culinary school in New York City and Los Angeles. We are dedicated to helping students of all ages and backgrounds pursue their culinary career dreams.

Success in this role requires a genuine desire to connect and assist others in a team-oriented environment. As an Admissions Representative you will join a bi-coastal team that annually serves thousands of prospective students who are looking to pursue their dreams of a culinary education by attending ICE.

The Admissions Representative is a key member of our Admissions team and reports directly to our Director of Admissions and Student Financial Services. We support and reward performance, professionalism and team involvement. We also have fun, and eat well, in the process!

KEY RESPONSIBILITIES:

• Conduct high-volume outbound calls and establish a key, initial relationship with prospective students that provides the foundation for enrollment.
• Build rapport and trust through effective communication and active listening.
• Assess prospect’s needs and present solutions to address their needs.
• Manage a healthy pipeline of prospective students spanning the globe who are in pursuit of enrollment.
• Maintain detailed records of prospect interactions and enrollment progress.
• Process enrollment paperwork for students according to School and Department policy and procedures.
• Achieve and exceed monthly sales targets through consultative selling techniques.
• Provide information about ICE, tours of the facility, and liaise with the Office of Student Financial Services.
• Attend and contribute to staff meetings, development exercises and training activities.
• Provide ongoing support and follow-up to ensure prospect satisfaction.

QUALIFICATIONS:

• Proven experience in a consultative sales role, preferably with a focus on phone-based communication.
• Possess excellent time management skills
• Strong interpersonal and communication skills, with the ability to connect with people.
• Familiarity with CRM software, Microsoft Office products and sales tracking tools.
• Self-motivated and able to work in a high energy, goal-oriented environment.
• Admissions experience a plus/ but not necessary.
• Culinary industry experience a plus.

The position is on-site, full-time and requires flexibility to work evening and weekend shifts, according to department rotation, which is set in advance.

How to Apply:

If you’re ready to make an impact and help prospects find the solutions they need, please send your resume and a brief cover letter to [email protected] look forward to hearing from you!

What We Offer:

PAY: $28.00 - $32.00

• Health Insurance

• Dental Insurance

• Vision Insurance

• Disability Insurance

• Life Insurance

• Paid Time Off

• Employee Tuition Assistance

• Free tuition in ICE’s Career Training program’s

• Free Recreational Classes

• Flexible Spending Account

• 401(k)

About ICE:

The award-winning Institute of Culinary Education (ICE) was established in 1975 and has since grown to be one of America’s leading centers for culinary education and the largest culinary institute in New York City and Los Angeles. In 2015, ICE built and moved to a new flagship location in lower Manhattan, NY. In 2019, USAToday ranked ICE the “#1 culinary school in America”. The foundation of ICE is its programs in Culinary Arts, Pastry & Baking Arts, Restaurant & Culinary Management, Hotel & Hospitality Management and Health-Supportive Culinary Arts. ICE’s programs are intensive, sophisticated and can be completed in 6-13 months. In addition to career programs, ICE offers a vast menu of recreational courses for the public, and a highly developed special events division. ICE continues to grow and evolve with the launch of its LA campus in 2018, the acquisition of the Natural Gourmet Institute in 2019 and the acquisition of the French Culinary Institute (ie International Culinary Center) in 2020. For more information about ICE, please visit our website at ice.edu or connect with us @iceculinary on Facebook, Twitter and Instagram. Watch our videos on YouTube at: https://www.youtube.com/iceculinary

The Institute of Culinary Education is an equal opportunity employer.