Admissions Specialist

About Baltimore City Community College

Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.

• Based on the annual unduplicated credit and non-credit headcount for FY 2023.

Description/Job Summary

Reporting to the Assistant Dean of Admissions and Recruitment, or designee, the Admissions Specialist supports the daily operations of the Office of Admissions and Recruitment. This position serves as a primary point of contact for prospective, new, and returning students, providing guidance throughout the admissions process, including application completion, onboarding requirements, and enrollment-related inquiries. The Admissions Specialist is responsible for delivering timely and accurate communication to students, documenting interactions, monitoring follow-up activities, and maintaining student records in Ellucian CRM Recruit and Banner. The position also supports recruitment and enrollment efforts by ensuring a high level of customer service and fostering a positive student experience.

Responsibilities/Duties

• Responds to student inquiries by phone, email, virtually and in person.
• Provides front counter support for the Office of Admissions and Recruitment.
• Assist students with completing the online admissions application and understanding next steps.
• Communicates admissions requirements, onboarding steps, transcript requirements, placement testing next steps, and general enrollment information.
• Use Ellucian CRM Recruit to document student communication, track inquiries, enter notes, monitor application status, and manage follow up.
• Uses Banner and CRM Recruit to review student records, update admissions information, and support application processing.
• Supports CRM Recruit communication plans, applicant lists, student outreach, event rosters, and follow up campaigns.
• Assists with information sessions, workshops, campus tours, recruitment events, and open houses.
• Performs back-office admissions functions, including reviewing, organizing, and processing application materials and transcripts.
• Supports admissions reporting, student tracking, and workflow improvements.
• Maintains professional, accurate, and student-centered communication with students, families, staff, and campus partners.
• Ability to work flexible hours, including occasional evenings and weekends, to support recruitment and enrollment activities.
• Performs other duties as assigned

Required Qualifications

• Associate's degree from an accredited institution in Higher Education, Education, Business Administration, Communications, Human Services, or a related field.
• Minimum of two (2) years of experience in admissions, enrollment management, student services, customer service, higher education, or a related field.

Preferred Qualifications

• Bachelor’s degree from an accredited institution in Higher Education, Education, Business Administration, Communications, Human Services, or a related field.
• Minimum of three (3) years of experience in admissions, enrollment management, student services, customer service, higher education, or a related field.
• Experience using Ellucian Banner, CRM Recruit, or similar student information and enrollment management systems.
• Bilingual proficiency in English and Spanish or another language commonly spoken within the College's service area.
• Experience conducting outreach, recruitment events, campus tours, presentations, and enrollment workshops.
• Knowledge of admissions, enrollment, residency determination, financial aid, registration, and student support services.

Knowledge, Skills, & Abilities

• Demonstrated ability to provide exceptional customer service to diverse populations, including prospective, current, and returning students.
• Experience explaining policies, procedures, and requirements in a clear and professional manner.
• Strong verbal and written communication skills, with the ability to communicate effectively with students, families, faculty, staff, and community partners.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Ability to maintain confidentiality and handle sensitive student information in compliance with FERPA and institutional policies.
• Demonstrated commitment to equity, inclusion, and student success in a diverse educational environment.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

BCCC is committed to providing a workplace free from discrimination or harassment. We expect every member of the BCCC community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.

To request an accommodation during the application or interview process, please email
[email protected].

For technical assistance, please contact NEOEDs Applicant Support Line at 855-524-5627 or Email: [email protected] if your needing help with your online applicant account. Applicant Support is available between 6 a.m. - 5 p.m. Pacific Time, Monday through Friday.