Admissions Specialist

Description

Holding Hands Pediatric Therapy & Adult Services is currently looking for a full-time Admissions Specialist. The ideal candidate should be organized and able to multi-task with great attention to detail. They will possess strong verbal and written communication skills, excellent follow-up skills, and will complete assignments quickly and accurately. The ideal candidate will also have experience working with an agency that provides therapeutic services to individuals diagnosed with Autism Spectrum Disorder & Mental Health. This position reports to the Director of Billing and Admissions.

Key Responsibilities

• Answer phones and respond to inquiries from families and referral sources regarding the admissions process with empathy and professionalism.
• Collect and verify required admissions documentation, including patient demographics and forms.
• Verify patient eligibility and insurance benefits.
• Request and track authorizations for services.
• Maintain timely and consistent follow-up on pending admissions and cases.
• Accurately update and maintain information in the system of record.
• Collaborate with department coordinators and internal teams to support an efficient admissions process.
• Prioritize tasks effectively and work efficiently in a fast-paced environment.
• Cross-train and provide support in applicable areas of the department as needed.
• Maintain compliance with HIPAA and all applicable privacy and confidentiality requirements.
• Communicate with management regarding operational needs and recommend process improvements.
• Perform other administrative duties as assigned by the Director of Billing and Admissions.

Skills, Knowledge and Expertise

• High school diploma or equivalent required.
• At least 6 months of customer service or administrative experience preferred.
• Strong verbal and written communication skills with the ability to interact professionally and compassionately with families, referral sources, and team members.
• Excellent organizational skills with strong attention to detail and follow-through.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office, spreadsheet data entry, and basic computer applications.
• Bilingual in English and Spanish preferred.
• Successful completion of a Department of Justice (DOJ) background check required.
• Ability to build effective working relationships with staff, providers, and patients.
• Proficiency in Microsoft Office.

About Holding Hands OpCo LLC

Holding Hands was founded in 2003. We currently have 5 clinics based throughout LA County (Burbank, Calabasas, Los Angeles, Whittier, & Rosemead), plus we are opening at least 4 additional clinics this year! We serve over 1,500 neurodiverse individuals in the home, school, clinic, and community per week. We serve children, teens, and adults with various neurodiverse diagnoses such as Autism Spectrum Disorder, Down Syndrome, ADHD, Cerebral Palsy, Epilepsy, Anxiety, OCD, and related developmental and mental health needs.

What differentiates us is our interdisciplinary and person-centered approach. With multiple modalities accessible, we can better support our clients and families’ individual needs and provide training opportunities in different modalities. We provide ABA, Social Skills Groups, Modified Cognitive Behavior Therapy, Counseling and DIR®/ Floortime™ We take a person-centered approach and focuses on the child's strengths and individual differences, while developing an intervention plan that addresses his or her unique profile.

“We practice what we preach” as diversity, equity, and inclusion is continuously embraced throughout Holding Hands. We serve a diverse population in a variety of SES areas and advocate for those who are underserved or may have barriers to access care. We are all learning and growing together and our company's culture promotes this space.

Holding Hands is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression. Holding Hands Inc. does not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities/operations. These activities include staffing on cases, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, families, and our vendors.

Holding Hands will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Holding Hands is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.