Admissions Team Member

Nau mai ki Te Puia

Te ūkaipō o te whare pūmau i ngā taonga tuku iho

Tomo mai ki te whare i whakaarahia i roto i te pā tūwatawata o ngā tūmanako.

Mō mātou | About us:

Te Puia is one of New Zealand’s most iconic visitor experiences, set within the historic Te Whakarewarewa Geothermal Valley and home to the world-famous Pōhutu geyser, bubbling mud pools, native kiwi, and the New Zealand Māori Arts and Crafts Institute.

As an iwi-owned organisation, we are proud to share our culture, our people, and our whenua with manuhiri from Aotearoa and around the world. For generations, Te Puia NZMACI has upheld and protected Māori arts, culture, and storytelling, and we continue to carry that legacy with pride.

Mō te tūnga | About the role:

We’re getting ready for another busy summer season and are looking for friendly, organised and people-focused Admissions Team Members to join our Visitor Experience team.

In this front-of-house role, you’ll welcome manuhiri, process bookings, ticket sales and transactions, respond to enquiries, and help keep visitor flow running smoothly. You’ll also make helpful recommendations that enhance the visitor experience.

We have one full-time and one part-time fixed-term role available for the busy summer season. Start dates are expected from late September, with the roles likely to finish around April 2027. Applicants will need strong availability throughout this period, including weekends and public holidays.

For a full position description, please contact us.

Ngā pūmanawatanga ōu | What you will bring:

• Experience in a customer-facing role and a genuine passion for creating a warm, welcoming experience for manuhiri.
• Clear, confident communication skills and the ability to stay calm in a busy visitor environment.
• Strong attention to detail when processing bookings, payments, customer information and special requirements.
• Confidence using POS and booking systems; experience with InTouch would be an advantage.
• The confidence to make helpful recommendations and identify appropriate upselling opportunities that enhance the manuhiri experience.
• A positive, team-focused attitude, an understanding of te reo me ōna tikanga Māori, and strong availability across summer, including weekends and public holidays.

Nōu te rourou | What’s in it for you:

• The chance to work in one of New Zealand’s most iconic tourism and cultural experiences
• Access to wellbeing initiatives, including EAP support
• Training and development opportunities
• Enjoy a free lunch once a week, along with other exclusive food offerings.
• The opportunity to contribute to a legacy of culture, manaakitanga, and tourism excellence

Me pēhea te tuku tono | How to apply:

If this sounds like you, apply online today with a cover letter telling us why you’d be a great fit, along with an up-to-date CV.

Please only apply if you have the legal right to work in New Zealand. Preferred applicants will need to complete pre-employment checks, including a Ministry of Justice check and drug testing.

We may begin interviewing strong candidates as applications are received, so please don’t wait until the advert closes.

For more information about Te Puia, visit www.tepuia.com.

Apply online now – we’d love to hear from you.