AdOps Coordinator (Digital)

Job Title: Ad Operations, Account Coordinator (Digital)

Location: New York, New York (Hybrid)

Job Summary: We are seeking a polished and detail-driven professional to support a fast-moving advertising environment with strong coordination and client-facing execution. This opportunity offers the chance to contribute to high-impact work in a collaborative setting where accuracy, responsiveness, and organization are essential.

Responsibilities

• Complete internal intake forms (Order Intake, Creative Upload Forms, etc.)
• Manage Insertion Order creation and upload into our internal systems
• Submit and manage JIRA tickets with Ads Operations and vendor teams
• Coordinate asset collection and confirm trafficking readiness prior to launch
• Escalate executional blockers or delays as appropriate
• Own the creation and submission of JIRA tickets related to invoicing, credits & rebills
• Track ticket progress and drive timely resolution across Revenue Accounting and Ads Ops teams
• Own the month-end billing process for your assigned accounts
• Escalate delivery concerns surfaced through client communication or internal pacing review

Required:

• Must have prior experience working within enterprise-level organizations in Marketplace, Media, Big Tech/Consumer Tech, Streaming, Entertainment, or Audio/Music industries.
• 1-3 years of experience in Account Coordination, Sales Planning, or Account Management support within digital media (video advertising preferred)
• Experience working within CRM, OMS, and/or ad serving platforms
• Working knowledge of Direct IO, Programmatic Guaranteed, and PMP advertising
• Strong organizational skills and attention to detail
• Client facing experience
• Ability to manage multiple deadlines and stakeholders
• Clear written and verbal communication skills
• Sound judgment in identifying and escalating issues
• Familiarity with advertising research and verification vendors (Nielsen, ComScore, IAS, DoubleVerify, Kantar, etc.)

About SSI People: With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.

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