Adoption Counselor

GENERAL STATEMENT OF RESPONSIBILITIES:

Provide quality service, compassion, and animal information to all BHS customers both in person and over the phone. Provide humane care and treatment for the animals in care of BHS. Assure and maintain the standard that the animals’ stay will be as happy and comfortable as possible.

SPECIFIC DUTIES:

• Responsible for the feeding, cleaning and disinfecting of assigned animals that are in your assigned areas.
• Visually inspects animals for any health issues, documents any problems, and notifies the Vet Care Coordinator.
• Maintains a professional and cordial demeanor.
• Works well with fellow employees, customers, community service workers, and volunteers.
• Provides accurate information and friendly service to the public.
• Acts as a leader for training new staff, any volunteers and/or community service workers assigned to the area.
• Immediately notifies appropriate manager of any problems or potential issues.
• Check and return all phone messages.
• Run morning reports.
• Answer phones
• Assist customers with adoptions, animal intakes, return to owners, euthanasia requests, and cremations.
• Process retail sales and monetary donations.
• Clear office of donations and supplies donated
• Sign in and out customers, volunteers, and community service workers
• Daily deposits
• Responsible for keeping retail area clean and all items priced.
• All other duties as assigned

POSITION REQUIREMENTS:

• Experience:

  • Customer Service

• Skills:

  • Ability to operate a computer and accompanying software.
  • Basic office equipment: computers, phones, fax machine, copier.
  • Must be able to understand and follow verbal and written instructions.
  • Must have good attendance record and be at workstation on time for assigned schedule. (Essential to shelter operations).
  • Must be highly organized, friendly, and energetic.
  • Quick learner.
  • Able to communicate effectively both orally and in writing.
  • Able to get along well with others and project positive attitude. (Team Player)

• Uniforms:

  • Scrub top or BHS T-shirt.
  • Jeans, slacks or scrub pants (no tears, rips, or stains).
  • Closed-toed shoes with non-skid, rubber-soled shoes (NO clogs or Crocs®).
  • Name tag (Provided).