Adoptions Supervisor

Job Title: Adoption Supervisor

Reports to: Animal Placement Manager Supervises**:** Adoption Counselors

Status: Full-time, Non-Exempt, 40 hours per week

Position Summary The Adoption Supervisor oversees the daily operations of the adoption desk, offsite adoption partners, and ensures an efficient, compassionate, and customer-focused adoption process. This role supports the shelter’s mission by guiding potential adopters, supervising adoption staff or volunteers, and maintaining smooth day-to-day workflow. The Adoption Supervisor ensures that all animals are matched responsibly and that all adoption procedures follow shelter policies and legal requirements.

Key Responsibilities Adoption Desk & Customer Service

• Serve as the primary point of contact at the adoption desk, providing excellent customer service to potential adopters and visitors.
• Serve as the primary report for our Offsite Coordinator, ensuring partner cat stores remain full and relationships are in good standing.
• Conduct adoption counseling, ensuring adopters understand each animal’s behavior, needs, and medical considerations.
• Process adoption applications, review documentation, and complete adoption paperwork accurately and efficiently.
• Assist in resolving customer concerns or escalated issues in a professional, solutions-focused manner.
• Execute adoption events at our offsite pet store partners- PetSmart, Petco, Pet Supermarket

Daily Operations & Workflow

• Oversee the day-to-day flow of adoptions to maintain an organized and efficient environment.
• Monitor animal availability, intake status, and adoption readiness; coordinate with medical and animal care teams as needed.
• Ensure the adoption area is clean, welcoming, and well-stocked with necessary supplies and materials.
• Maintain accurate records in the shelter management software.
• Other duties as assigned

Team Leadership & Training

• Provide guidance, support, and direction to adoption staff and volunteers.
• Assist in training new team members on adoption procedures, customer service standards, and shelter policies.
• Help schedule and coordinate adoption staff and volunteer coverage.

Policy Compliance & Safety

• Ensure all adoption practices comply with shelter policies, local regulations, and animal welfare standards.
• Promote safe handling of animals for both staff and the public.
• Assist in updating adoption protocols and recommending workflow improvements.

Qualifications

• Experience working in an animal shelter, veterinary clinic, or similar animal-care environment preferred.
• Strong customer service skills, with the ability to work compassionately and professionally with diverse populations.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced, emotionally dynamic environment.
• Basic computer proficiency; experience with shelter software is a plus.
• Ability to safely handle animals of various sizes, temperaments, and species.
• Euthanasia certified (or ability to obtain within 6 months)

Physical Requirements

• Able to stand for extended periods, walk, bend, and lift up to 40 lbs safely.
• Comfortable working around animals, cleaning agents, and occasional environmental stressors.

Work Schedule

• Must be available to work weekends, holidays, and some evenings as needed.

Pay: $16.50 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Work Location: In person