Ads Operations Associate

Ads Operations Associate (M2/3) (Ads Business)

Location: Bangalore

About the Team

The Ads team at Navi is responsible for delivering personalised and contextually relevant advertisements to customers within the app. By leveraging user insights and data-driven targeting, the team ensures ads feel like a natural and helpful part of the customer journey, ultimately driving both user satisfaction and incremental revenue for the business.

About the Role

As an Ads Operations Associate, you will support the execution of advertising campaigns on the Navi app by coordinating with internal teams and external partners. You will help manage campaign launches, track performance and data, maintain reports and trackers, and support billing and operational workflows. This role offers hands-on exposure to how a digital ads business runs end-to-end and is ideal for someone who is detail-oriented and keen to learn in a fast-paced environment.

What We Expect From You

• Account Management: Work with the business head to manage partner relationships, and day to day operations for partners.
• Reporting: Share regular status updates, dashboards and trackers with business teams
• Launch New Partners: Facilitate, set up, and provide operational support for new ad partners, setting them up for success on the Navi platform.
• Program Management: Work with internal teams (inc finance, product, analytics and marketing) to help drive business operations for partners.
• Manage Escalations: Act as the L2 for all partner escalations. Flag delays or issues to the right stakeholders with suggested next steps or alternate plans.
• Process Management: Identify and resolve workflow inefficiencies in day to day business by working closely with internal/external teams.

Must Haves

• Experience: 0-1 years of experience in operations or business roles (consumer tech preferred).
• Tools: Proficiency in Excel and Google Sheets; basic familiarity with data concepts.
• Skills: Strong problem-solving skills and attention to detail.
• Teamwork: Ability to work effectively with internal and external teams.

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold we’re building tech-first solutions that work at scale, with a strong customer-first approach.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture
At Navi, we’re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

We’re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive and make a real impact.