AdTech Support Specialist

Location: Lisbon, Portugal (On-site)

Languages: EnglishC1 | English B2

Start Date: 22/10

Contract Duration: 6 months (with potential extension)

About The Role Are you passionate about digital advertising, paid campaigns, and customer experience?

Join a fast-paced, international environment where you'll support B2B advertisers using advanced advertising solutions from a leading global tech company (client name confidential).

In this role, you'll become a trusted advisor to advertisers—helping them resolve product issues, understand advertising tools, and improve campaign performance. This is an excellent opportunity to grow your career at the crossroads of marketing, technology, and customer success.

Key Responsibilities

• Take an active role from day one in identifying initiatives to improve service quality and advertiser experience

• Handle and resolve end-to-end product troubleshooting and B2B customer support cases across email and chat channels

• Own customer queries and drive resolution by collaborating closely with internal Product Operations and Engineering teams

• Support advertisers with generic, technical, and product-related issues

• Drive Customer Satisfaction (CSAT) by ensuring service quality throughout the full case journey

• Provide clear and timely updates across all customer touchpoints

• Ensure adherence to Service Level Agreements (SLAs) while maintaining best-in-class productivity

• Partner with in-house technical specialists to educate advertisers on:

• Product features

• Common issue types

• Best practices for digital advertising success

Candidate Profile

We are looking for candidates who combine digital marketing expertise with a strong customer-oriented mindset.

Mandatory Requirements:

• Proven experience in paid campaign management
• Degree in Marketing or a related field
• Hands-on experience in Digital Marketing
• Previous experience in a Contact Centre or Service Program within an Advertising Tech environment
• Strong familiarity with social media platforms and a solid understanding of digital advertising fundamentals
• Excellent customer service, communication, and problem-solving skills
• Ability to work independently and collaboratively within a team

Working Schedule

Initial Schedule:

• Monday to Sunday | 07:00 – 19:00

• Rotating shifts:

• 07:00 – 16:00

• 10:00 – 19:00

• 2 rotating days off

Future Schedule (TBC by client):

• 24/7 rotational shifts, Monday to Sunday

Compensation & Benefits Salary Package:

• Base Salary: €920.00 gross/month (paid in 14 months)
• Welcome Bonus: €250.00 gross/month (divided over 12 months)
• Meal Allowance: €7.63 net per working day

Health Insurance:

• Available from Day 1 (monthly payment)
• Free after 6 months of contract
• Enrollment requires a valid NIF and NISS

Why Join Us?

• Gain hands-on experience in B2B digital advertising and AdTech
• Work in a multicultural, high-growth environment
• Build a strong foundation for an international career in Digital Marketing & Customer Success