Adult Program Coordinator

Position Summary: The Adult Program Coordinatoris a key leadership role responsible for overseeing and managing the case management department within the Outlook Clinic. This individual will provide strategic direction, leadership, and operational management to ensure the effective delivery of case management services. The Adult Program Coordinator will collaborate with various departments at the Outlook clinic across the organization as well as lead a team of case manager Interns and ensure compliance with relevant regulations and standards and grant funding requirements.

Qualifications:

The candidate will possess superior interpersonal skills and the ability to deliver exceptional customer service to a diverse group of constituents from a wide variety of cultural, ethnic, and socioeconomic backgrounds and lifestyles. The Adult Program Coordinatorassures care is delivered in a manner consistent with strength-based, family-centered, and culturally competent values, offers consultation and education to all clients regarding the values of the model, monitors progress toward treatment goals, and assures that all necessary data for evaluation is gathered and recorded.

Essential Duties and Responsibilities

Strategic Leadership:

· Develop and implement the overall case management strategy in alignment with the organization's mission and goals.

· Identify opportunities for process improvements, enhanced service delivery, and cost-efficiency.

Team Management:

· Recruit, train, and mentor interns as case managers, ensuring a high level of performance and professional development.

· Provide guidance and support to case managers in complex cases, ensuring quality care coordination and appropriate resource utilization.

Collaboration:

· Collaborate with medical professionals, social workers, legal advisors, community partners and other relevant stakeholders to ensure comprehensive and holistic case management services.

· Foster positive relationships with external organizations, agencies, and community resources to enhance service options for clients.

Quality Assurance:

· Monitor and evaluate case management processes to ensure compliance with industry standards, regulations, and internal policies.

· Implement quality improvement initiatives to enhance the effectiveness and efficiency of case management services.

Resource Management:

· Allocate and manage resources effectively to ensure optimal case management outcomes while managing costs.

· Oversee the utilization of technology and software to support efficient case management operations.

Data Analysis and Reporting:

· Analyze case management data and generate regular reports to track key performance indicators, identify trends, and inform decision-making.

· Use data-driven insights to make informed decisions that improve overall service quality.

Training and Development:

· Provide ongoing training and development opportunities for case management staff to enhance their skills and knowledge.

· Stay updated with industry trends and best practices in case management to ensure continuous improvement.

Ethical and Legal Compliance:

· Ensure that case management practices adhere to ethical standards and legal requirements, maintaining client confidentiality and privacy.

· Stay informed about changes in regulations and standards that impact case management practices.

Leadership

· Minimum of bachelor’s degree in social work or related behavioral health field required.

· Obtain Certification or Certified as Behavioral Health Case Manager

· Minimum of 2 years of nonprofit leadership experience.

· Excellent communication skills – interpersonal, verbal, presentation and written (also with ability to meet required standards of documentation).

· Must have insight into the central Florida community behavioral health system of care through professional or personal experience.

· Must demonstrate a high degree of organization and time management skills with strong attention to details and ability to positively manage and motivate people.

· Assists leadership for initiatives to improve/maintain a positive work climate that is trauma informed.

· Supervises, trains, coaches, and mentors interns to achieve established goals.

· Ensures compliance with agency training requirements, for self and staff.

· Assists with certification site visit preparation, and program audit visits and reports.

· Assists with program development as well as ensures compliance with policies and procedures directly related to risk and funding mandates.

· Liaison with appropriate mental health organizations, community agencies and private practitioners.

· Proficiency with Microsoft Office, including Word, Excel and Powerpoint

· Proficiency with Electronic Health Records

· Other administrative duties as assigned.

· Must be enthusiastic for the mission of the MHACF and the clients we serve.

Experience Requirements:

· Bachelor's or Master's degree in Social Work, Healthcare Administration, or a related field.

· Proven experience in case management, with a demonstrated ability to lead and manage teams effectively.

· Strong knowledge of healthcare systems, and social services.

· Excellent communication, interpersonal, and negotiation skills.

· Analytical mindset with the ability to interpret data and make informed decisions.

· Familiarity with relevant software and technology for case management.

· Strong organizational skills and attention to detail.

· Ability to work collaboratively with diverse stakeholders and maintain a client-centered approach.

· Professional certification in case management (e.g., CCM, ACM, BHCMC) is a plus.

Working Conditions:

This work is performed primarily in an office environment while sitting at a computer terminal for extended periods of time. May involve periodic lifting and carrying of items that may weigh up to 30 pounds. May work outside normal working hours and drive own vehicle for various projects.

Job Type: Full-time

Pay: $45,000.00 - $47,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person